Location: Basildon | Full-time | 18-month Graduate Programme Start date: September 2025 Department: Client ServiceManagement Are you a recent graduate who enjoys building relationships and solving problems? We’re looking for someone who’s organised, analytical, and confident communicating with clients and teams alike. Join us at … career in client relationship management. Over 18 months, you’ll learn how we support and deliver for our clients daily working closely with Client Service Managers, Account Managers, and Relationship Directors. You’ll also have a mentor to support you, access to a graduate network, and clear opportunities for … progression, with the aim of becoming a Client Service Manager at the end of your programme. What you’ll be doing: Be a direct point of contact for assigned clients Support the day-to-day management of client service queries and tasks Work across teams to help More ❯
Location: Basildon | Full-time | 18-month Graduate Programme Start date: September 2025 Department: Client ServiceManagement Are you a recent graduate who enjoys building relationships and solving problems? We’re looking for someone who’s organised, analytical, and confident communicating with clients and teams alike. Join us at … career in client relationship management. Over 18 months, you’ll learn how we support and deliver for our clients daily working closely with Client Service Managers, Account Managers, and Relationship Directors. You’ll also have a mentor to support you, access to a graduate network, and clear opportunities for … progression, with the aim of becoming a Client Service Manager at the end of your programme. What you’ll be doing: Be a direct point of contact for assigned clients Support the day-to-day management of client service queries and tasks Work across teams to help More ❯
Job Summary: The IT Service Desk Analyst will be responsible for providing technical support and assistance to end-users within the organization. This role requires excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will be customer-focused, proactive … end-users via phone, email, and remote access. Diagnose and resolve hardware, software, and network issues in a timely manner. Log and manage all service requests, incidents, and problems using the IT servicemanagement tool. Escalate complex issues to appropriate IT teams or third-party vendors when … necessary. Monitor and follow up on outstanding service requests to ensure timely resolution. Assist with the installation, configuration, and maintenance of IT equipment and software. Maintain accurate and up-to-date documentation of IT processes and procedures. Conduct user training sessions and provide guidance on IT best practices. Participate More ❯
Job Summary: The IT Service Desk Analyst will be responsible for providing technical support and assistance to end-users within the organization. This role requires excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will be customer-focused, proactive … end-users via phone, email, and remote access. Diagnose and resolve hardware, software, and network issues in a timely manner. Log and manage all service requests, incidents, and problems using the IT servicemanagement tool. Escalate complex issues to appropriate IT teams or third-party vendors when … necessary. Monitor and follow up on outstanding service requests to ensure timely resolution. Assist with the installation, configuration, and maintenance of IT equipment and software. Maintain accurate and up-to-date documentation of IT processes and procedures. Conduct user training sessions and provide guidance on IT best practices. Participate More ❯
months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use servicemanagement systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT servicemanagement or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer serviceMore ❯
You will be rewriting existing NOC processes to align with ITIL standards, ensuring clarity, accuracy, and completeness. You will work closely with NOC managers, service managers, and other stakeholders to gather required information and validate process changes. Identifying opportunities for process improvements and recommend changes to enhance overall efficiency … all process documentation, ensuring updates are properly tracked and communicated. Ensuring all documented processes meet ITIL standards and best practices, supporting consistent and effective service delivery across the organisation, will be required. What youll bring? You will possess proven background in ITIL process writing and documentation, especially within a … level of accuracy and detail in documentation in required. Preferred Qualifications include ITIL Foundation certification or higher, and familiarity with network operations and IT servicemanagement tools. Whats in it for you? We offer a range of benefits designed to support your life in and out of work More ❯
continuous improvement of our IT support framework by developing the Knowledge Base, authoring articles that support internal staff development, and promoting a customer self-service approach. Key Responsibilities: Provide 3rd line support for escalated technical issues across systems, networks, and applications. Act as a mentor and escalation point for … IT issues related to networking, databases, virtualisation, and security. Maintain and optimise enterprise-level IT systems, ensuring high availability and performance. Contribute to IT service improvement initiatives, identifying opportunities for process enhancement. Develop and maintain Knowledge Base documentation for internal training and support purposes. Work closely with IT leadership … technologies (VMware, Hyper-V). Knowledge of security protocols, firewalls, and data encryption. Experience with ticketing systems (e.g., ServiceNow, Jira). Familiarity with remote management tools and diagnostic software. Highly developed problem-solving skills and the ability to analyse and resolve complex issues. Strong interpersonal skills with the ability More ❯
