1 of 1 DemandTrendPermanent Service Management Jobs in Essex

Job summary Join Our Dynamic Digital Services Team as a Service Desk Analyst! Are you passionate about IT support and thrive in a fast-paced environment? We're looking for a proactive and professional Service Desk Analyst to be the first point of contact for our Digital Services Department. In this vital role, you'll be part of … a dynamic team committed to delivering outstanding 1st line support with efficiency, empathy, and precision. Working closely with the Service Desk Manager, you'll help ensure our IT support services are delivered seamlessly and within agreed Service Level Agreements. You'll be responsible for logging, updating, and escalating IT-related issues using our service desk software, keeping … all IT support services. Logging requests or assisting users to log their own requests ensuring that the minimum data set required for any given request is met. The Enterprise Service Management (ESM) System will provide a framework and structure for this information, but it is important for the Service Desk Analyst to use their own initiative when More ❯