go the extra mile for our customers, and empower our people to be their best. Our Customer Care team is looking for a Manager, TechnicalSupport to join their growing team. This role is responsible for providing technical analysis and problem resolution for our Blackline Safety products. … development of service programs through our distribution partners that match our world-class connected safety system. Responsibilities: Lead, manage and develop a team of technicalsupport analysts and supervisors to a high level of service excellence. Provide coaching and mentoring to your team to support their personal … growth and development. Provide world-class, 24X7 technicalsupport for all Blackline Products and Services; meet service level targets for case management and call handling. In collaboration with the customer care managers, oversee the management of our contact center solution to develop and maximize its potential for global More ❯
Technical Implementation & Support Manager Join our clients dynamic team and make a difference! Location - Epping -Office based. Monday - Friday. Salary £50,000 - £55,000 (DOE) Why join our client's team? Be part of a forward-thinking team shaping the future of IT and eDelivery solutions. Gain hands … Are you a tech-savvy professional looking to make a significant impact? Our client is on the hunt for a motivated and detail-oriented Technical Implementation & Support Manager! If you have a passion for technology and a foundation in computer science, this might just be the perfect opportunity … for you. Position Overview: As the Technical Implementation & Support Manager, you will play a pivotal role in leading projects, engaging with customers, and collaborating with the wider team to ensure seamless integration of software and systems. You will be the go-to expert for technicalsupportMore ❯
will have the opportunity to work in a culture that encourages and rewards individual talent. The position encompasses the delivery of 1st line remote support and triage services and reports directly to the Service Desk Manager. As this is a technical position, knowledge of a range of business … Service Desk Manager To be successful, you will: Be fully conversant with all current Microsoft Windows platform technologies Have experience in Customer Service or technical (software) Service Desk role Be a clear communicator, have good coordination and time management skills Have an excellent, professional phone manner Possess good written … with a passion for learning Operate as a team player Ideally, have experience of using an ITSM ticketing system Have experience in providing remote support via screen-sharing software Need to be a UK resident More ❯
