Service Desk & Support Manager
- Hiring Organisation
- VIQU IT Recruitment
- Location
- Southend-On-Sea, Essex, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £80,000
Service Desk & Support Manager: Lead, mentor, coach and develop the IT Service Desk team Improve service performance using ticketing data, KPIs, SLAs and trend analysis Strengthen resource planning and service coverage across locations Oversee incident, problem, request and knowledge management Reduce recurring issues through root-cause analysis ...