1 of 1 Permanent Applications Support Jobs in Exeter

Job Title: Application Support Consultant Salary:£35,000 p.a. The Business: Founded by a team of financial experts and ex-MAT professionals, IMP Software has a deep understanding of the challenges facing multi-academy trusts. Our mission is to empower multi-academy trusts with the tools and expertise they need to manage their finances more efficiently and effectively. … of the team, through our respectful, fun(!) and supportive culture + flexible working, regular socials and funded/encouraged CPD. Role Description: An exciting opportunity to join our support team at IMP Software, you will be a key member of the team and play a crucial role in providing support and guidance to customers and team … members. Key Responsibilities Investigate and resolve customer queries in a timely and efficient manner. Escalate support tickets appropriately, ensuring timely communication and resolution of complex issues. Accurately log incidents and provide detailed replication steps, along with expected outcomes, to aid in troubleshooting and resolution. Create and update customer-facing documentation, including user guides and FAQs. Analyse tickets and More ❯