2nd Line Support
- Hiring Organisation
- South West Water
- Location
- Exeter, Devon, South West, United Kingdom
- Employment Type
- Permanent
computing issues. Perform root cause analysis and implement long-term solutions to prevent recurring issues. Manage and update service tickets within the IT Service Management (ITSM) platform. Ensure incidents and requests are resolved within agreed Service Level Agreements (SLAs). Provide remote and on-site support across Pennon Group … laptops, desktops, mobile devices, and associated technologies. Collaborate with 3rd line teams and technical specialists to resolve high-level technical issues. Support endpoint lifecycle management, including provisioning, deployments, replacements, patching, and asset management. Deliver technical guidance and knowledge sharing to colleagues and end users. Maintain and improve technical ...