6 of 6 Permanent Customer Requirements Jobs in Exeter

the forefront of innovation in the MAT finance sector, and we're constantly looking for ways to improve our offering. We work closely with our customers to understand their requirements so that we can tailor our product to their specific needs and our team is always available to provide expert advice and support. But at our core, we're … you will be a key member of the team and play a crucial role in providing support and guidance to customers and team members. Key Responsibilities Investigate and resolve customer queries in a timely and efficient manner. Escalate support tickets appropriately, ensuring timely communication and resolution of complex issues. Accurately log incidents and provide detailed replication steps, along with … expected outcomes, to aid in troubleshooting and resolution. Create and update customer-facing documentation, including user guides and FAQs. Analyse tickets and enhance AI-generated responses to improve the quality and accuracy of customer interactions. Configure and maintain application settings based on customer requirements and best practices. Perform additional tasks and responsibilities as assigned to support More ❯

Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where your work has a direct impact on successful system implementations? If so, we'd love to hear from you! About the Role As a Configuration Specialist at Unity5, you'll be at the heart of … our implementation process, ensuring new customers are set up seamlessly with our cutting-edge software solutions. Working closely with an Implementation Consultant, you'll translate business requirements into fully configured systems, supporting testing, troubleshooting, and feature releases. What We're Looking For A customer-focused mindset with a commitment to delivering top-tier service A natural problem solver … Hands-on experience with SSO integrations, data migration, and APIs Industry knowledge of parking compliance What You'll Be Doing Becoming a product expert in Unity5 systems and configuring customer requirements efficiently Setting up customer test and live environments using both manual and scripted configurations Testing and approving system deliveries before release Troubleshooting technical issues and supporting More ❯

procedures and other software engineering techniques. Responsibilities Delivery of high-quality technical solutions to meet stakeholder requirements. Ensures user stories are ready for development to start work. Ensure that customer requirements are understood clearly and accurately defined, both technically and from a business perspective. Support solutions through the selection of appropriate tools, technologies, and frameworks either drawing on … design patterns, DevOps, continuous development and continuous delivery. Develop and maintain a deep technical knowledge of the technology stack. Thinking through, understanding and applying broader issues and non-functional requirements (e.g. scalability, security, maintainability & performance) Mentoring developers in the team and reviewing code, contributing to the overall quality and security principles. Provide technical training, solution awareness and knowledge transfer … to other team members. Supporting Project Management by leading the upfront and on-going phases of a delivery. Understand non-functional requirements including performance, resilience, stability, security, maintainability and scalability of systems/solutions. Ensure consistent collaboration, relevant documentation and support/service mechanisms, both internal and external, throughout all engagement lifecycles. Prototyping potential solutions through Proof-of-Concept More ❯

and committed to delivering high-quality results for clients. Roles and Responsibilities Act as the Technical Lead for allocated client sites, liaising with internal and external stakeholders. Scope new customer requirements and change requests, producing estimates, technical documentation, and implementation plans. Design, configure and implement HL7, FHIR, and other interoperability solutions, adhering to NHS standards and internal coding … post-implementation support. Troubleshoot and resolve integration issues effectively, escalating, as necessary. Prepare and maintain comprehensive documentation for internal and client use. Adhere to data protection, governance and security requirements, ensuring all solutions align with NHS policy. Contribute to internal tooling, code libraries, and process improvements. Provide knowledge transfer both internally and externally as required by the project team. More ❯

key escalation point for complex technical issues. Mentor and guide colleagues, fostering best practice and knowledge sharing across teams. Contribute to pre-sales activity, validating designs and supporting complex customer requirements. Ensure robust documentation, backup processes, and disaster recovery readiness. Evaluate and recommend new technologies to enhance our estate. Essential skills and experience include: Hands-on knowledge of AWS More ❯

key escalation point for complex technical issues. Mentor and guide colleagues, fostering best practice and knowledge sharing across teams. Contribute to pre-sales activity, validating designs and supporting complex customer requirements. Ensure robust documentation, backup processes, and disaster recovery readiness. Evaluate and recommend new technologies to enhance our estate. Essential skills and experience include: Hands-on knowledge of AWS More ❯