1st Line Team Leader. Key Responsibilities Provide first-line support via the service desk and approved support channels. Troubleshoot and resolve issues related to: Microsoft365 (O365) Windows OS and desktop support Microsoft applications Cloud services Printers and peripheral devices Administer Active Directory (user accounts, permissions). Manage SharePoint and OneDrive access and troubleshooting. Set up … and configure devices using Microsoft Autopilot. Support onboarding/offboarding processes (device setup, account management). Maintain accurate documentation of support activities and system configurations. Communicate effectively with users and escalate issues when necessary. Skills & Experience Essential: Previous experience in a 1st or 2nd line IT support role. Strong working knowledge of Microsoft365 and Windows More ❯
the organisation and partner networks. Your new role Design, implement, and maintain cutting-edge security solutions across cloud, hybrid, and on-premise environments. Deliver hands-on technical expertise across Microsoft Azure, Microsoft365, virtualisation platforms, and endpoint security solutions Work closely with senior security leadership to translate security requirements into technical deliverables Ensure systems meet stringent … in real-time Collaborate with diverse internal teams and external suppliers to safeguard critical business services What you'll need to succeed Extensive hands-on experience with cloud platforms (Microsoft Azure IaaS) and virtualisation environments (Hyper-V, VMWare) Strong knowledge of core Microsoft technologies including Active Directory, SCCM, Intune, and Microsoft365 Proven experience with … security tools: antivirus solutions (SOPHOS, Microsoft Defender), vulnerability scanning (Tenable Nessus), mail/web filtering (Clearswift, Fortinet) Proficiency with monitoring platforms such as SolarWinds and Azure Monitor Excellent analytical skills and ability to create comprehensive design documentation Experience working with ITIL frameworks Collaborative mindset with strong vendor relationship management skills Ability to work effectively across technical and non-technical More ❯
of new staff, including workstation preparation, account creation (Windows, SystmOne, NHS Mail, eConsult), and providing basic IT induction. Administer and maintain IT infrastructure, including routers, switches, firewalls, VPNs, and Microsoft365 services (e.g., SharePoint, Teams, OneDrive). Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices. Maintain the … juggle multiple tasks Qualifications Essential English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2 Working knowledge of Microsoft Desktop OS In-depth level knowledge of core IT applications including MicrosoftOffice Good working knowledge MS Teams Good working knowledge of Microsoft365 applications More ❯
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Your Tech Future
. Previous leadership, mentoring or senior support experience. Excellent communication and customer service skills. Ability to prioritise, make sound decisions under pressure, and deliver results. Strong technical understanding across: Microsoft365, Azure, Windows Server, Active Directory, Intune Networking, DNS, DHCP, Group Policy Backup and recovery (Veeam, Datto) Virtualisation (VMware, Hyper-V) Familiarity with ITIL best practice and … ticketing systems (Autotask, ConnectWise, etc.). A proactive, collaborative approach and genuine enthusiasm for developing others. Desirable: ITIL Foundation or Practitioner qualification Microsoft365 Certified: Administrator Expert Experience with ISO27001 environments In return our client offers hybrid working (3 days a week in the office to collaborate with the team), free tech subscriptions, regular social events, charitable More ❯
Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience More ❯
Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience More ❯
Employment Type: Permanent
Salary: £24000 - £26000/annum (plus excellent company benefits)
Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience More ❯
equivalent to CompTIA A+ (or similar experience). Hands-on experience with: Desktop & mobile devices (Windows, Chromebooks, tablets) Peripherals (printers, scanners, interactive AV equipment) Wired and wireless networking basics Microsoft365 and/or Google Workspace Imaging and deployment tools (Microsoft/Apple devices) Knowledge of ITIL methodology and ticketing systems (e.g. ServiceNow) is advantageous. What More ❯
Exeter, England, United Kingdom Hybrid / WFH Options
Cathedral Appointments | B Corp™
accountability. Requirements of the Service Delivery Team Leader: Proven experience in a service desk or IT support environment, ideally with prior leadership or mentoring responsibility. Strong technical knowledge across Microsoft365, Windows Server, networking, and cloud-based systems. Exceptional communication and problem-solving skills, with the ability to manage priorities in a fast-paced environment. A proactive … Exeter office 23 days annual leave (plus Bank Holidays), rising with service, plus your birthday off Company pension scheme with up to 7% employer contribution Mileage allowance, EAP, Office365 subscription, EV & Cycle to Work schemes Ongoing professional development and accreditation support A supportive, collaborative culture with regular social and charitable events This is a fantastic opportunity for More ❯
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Your Tech Future
the business working efficiently. Providing both remote and on-site support, offering clear communication and excellent customer service. Getting involved in system upgrades, migrations, and deployments, particularly across the Microsoft technology stack. Playing your part in ensuring compliance with information security policies and best practice standards. Working closely with the wider IT and project teams … to improve systems and introduce new solutions. What were looking for Relevant qualifications and/or experience in the IT field Knowledge of Microsoft Exchange, SharePoint, and Office365 administration and support. A good understanding of Microsoft Teams and unified communications tools. Familiarity with SANs, servers, and network infrastructure. Strong communication skills and a people-first More ❯