2 of 2 Permanent Process Improvement Jobs in Exeter

Leader to lead and develop their 1st Line Service Desk team. This is a fantastic opportunity for someone who enjoys blending hands-on technical support with leadership, coaching and process improvement all within a friendly, collaborative and growth-focused business. Responsibilities of the Service Desk Team Leader: Youll be responsible for the daily operations of the 1st Line … Service Desk, ensuring support tickets are logged, triaged and resolved efficiently. Working closely with Service Delivery Consultants and the Technical Improvement Lead, youll help shape best practice, streamline processes, and deliver exceptional customer experiences. Youll also play a key role in mentoring the team, maintaining high service standards, and ensuring client SLAs are consistently achieved. Leading, mentoring and supporting … ensure timely resolution and accurate escalation. Maintaining strong client communication and ensuring SLA adherence. Assisting with complex or high-priority technical issues where required. Analysing performance metrics and identifying process improvements. Working with senior engineers and the Head of Technical Department to ensure adequate resource and workload balance. Driving a culture of continuous improvement and knowledge sharing. Producing More ❯

Exeter. Renowned for delivering exceptional managed services, they partner with organisations across multiple sectors to provide robust, efficient, and secure IT support. With a culture built on collaboration, continuous improvement, and technical excellence, this business is committed to empowering its people to deliver first-class service. The Role: This is an excellent opportunity for a technically capable and people … dynamic 1st Line Service Desk team. The Service Delivery Team Leader will play a key role in ensuring client satisfaction, overseeing day-to-day operations, and driving efficiency through process improvement. Working closely with senior colleagues, this individual will ensure the highest standards of service delivery and team performance. Key Responsibilities of the Service Delivery Team Leader: Lead, coach … Oversee the logging, triage, and progression of all support tickets, ensuring timely resolution and effective escalation where necessary. Monitor team performance, customer satisfaction (CSAT), and service metrics, driving continuous improvement in quality and efficiency. Collaborate with senior engineers and management to enhance processes, identify training needs, and maintain a culture of excellence and accountability. Requirements of the Service Delivery More ❯