1 of 1 Permanent Resource Management Jobs in Exeter

opportunities Continuous development, and addressing performance concerns of all clinical and non-clinical staff, with regular coaching and feedback through day to day performance management and regular 121’s/staff reviews Review and manage on the day staff shrinkage with HR and WFM systems, with any subsequent impact … adherence, and ensuring breaks are managed effectively without detriment to service performance What we look for in you Experience Previous experience in an operational management role within a call centre, contact centre, or similar customer-focused environment. Experience managing performance against service levels, KPIs, and operational targets. Strong understanding ...