1 of 1 Permanent Service Delivery Jobs in Exeter

Full Time As a 2nd Line Support Advisor, you'll be part of the Managed Services team, handling escalated technical queries, troubleshooting systems and applications, and ensuring high-quality service delivery. You'll also support 1st line advisors, manage case progress, and escalate to 3rd line when needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware … mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service improvement. What You'll Need Proven experience in customer-facing tech support roles. Strong knowledge of systems, applications, and network infrastructure. Proficiency with remote support tools and ITIL practices. More ❯