2 of 2 Permanent Ticket Management Jobs in Exeter

Code Private Medical Cover Key Responsibilities * Deliver first-line technical assistance via phone, email, and remote tools * Monitor and uphold service levels, ensuring timely ticket resolution * Travel to client sites when necessary to provide in-person support * Accurately log and track support cases using internal systems * Diagnose and resolve … and access to a vehicle * Capable of working independently and travelling when needed Desirable: * Background in a multi-client or MSP setting * Experience with ticket management platforms * Exposure to monitoring and management tools * Awareness of AD, Entra ID, and basic Group Policy functions * Certifications such as CompTIA More ❯

IT Support Analyst in our Exeter office. As part of this role you will be responsible for: Proactively monitoring support calls using our ServiceNow ticket management system Taking phone calls, logging tickets, and troubleshooting IT issues Liaising with third party vendors where applicable Preparing hardware including deploying OS … helpdesk environment Experienced with Windows 10/11 support and troubleshooting Experienced with iOS mobile phone support Experienced with Office 365 suite support and management An understanding of Active directory An understanding of group policy Basic networking skills, WI-FI, and network cabling Desirable skills Experience of managing devices More ❯