IT Service Desk Team Leader
- Hiring Organisation
- Randstad Technologies
- Location
- Fareham, Hampshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 35,000 - 40,000 Annual
prestigious, global luxury beauty and retail brand. Based in our Fareham office (working 4 days onsite ), this role perfectly balances "hands-on" technical escalation with "hands-off" people management. You will be the driving force behind continuous service improvement, ensuring our users receive world-class technical assistance. Key Responsibilities … professional development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. ...