1 of 1 Permanent Customer Service Jobs in Faringdon

Specification Job title Base location Faringdon, Oxfordshire inTEC brand inTEC brand Sweethaven Education Job type Job type Onsite 40 Annual leave Annual leave 20 days, increasing with level of service Reports to Hello, we are inTEC Our group, spanning the UK and Ireland, consists of over 200 technology and communications experts committed to helping organisations work smarter through technology. … one of our key education customers in Faringdon, Oxfordshire, providing 1st line support across a number of school sites locally. Day-To-Day Responsibilities To manage all incidents and customer requests from receipt to resolution and closure. Troubleshoot and diagnose desktop and system problems and assist remotely and in person within Sweethaven SLAs. Respond to user software or hardware … by the team. Review weekly timesheets and KPI scorecards. Assist in monitoring tasks where required. Experience At least 1 year of experience in an IT support role. Experience in service delivery environment. Proven experience of delivering to SLAs. Personal Attributes Strong communication and customer service skills. Ability to work independently and take initiative. Strong work ethic and More ❯