IT Service Desk Apprentice
- Hiring Organisation
- QA
- Location
- Faringdon, Oxfordshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £23,152 per annum
attempt to resolve issues early Creating, configuring and removing user accounts and attributed systems such as telephony Administer databases, including SQL and Oracle Desirable skills: Basic understanding of information technology principles, including computer hardware, software, mobile devices, networking and cloud-based services Understanding of customer service principles … security best practices, including password management, data protection and information security Awareness of IT Service Management processes, including incident, request and change management Excellent communication skills, both verbal and written, with the ability to explain technical information to non-technical users Strong customer service skills with a positive ...