ability to explain complex technical concepts clearly to non-technical users. Customer-first attitude with a proactive approach to support and issue resolution. Experience with support ticketing systems and CRM platforms is an advantage. Willingness to travel occasionally for on-site support and training. More ❯
requirements Support content collation/creation, including blog posts, case studies, whitepapers, email newsletters, and website updates Maintain and optimise our website with fresh, SEO-optimised content about ERP, CRM, and F&B retail solutions and trend points Learn PPC, paid social, and retargeting of ad campaigns to generate leads, and bring this in to the business Assist in planning … with co-marketing programmes and branding guidelines Sales: Assist the sales team by qualifying and nurturing leads generated from marketing campaigns, events, and inbound inquiries Maintain and update the CRM to track customer interactions and pipeline progress Assist with preparing sales reports, proposals, and presentations tailored to the products being offered Help coordinate and follow up on leads from events … daily tasks: Posting social updates about solutions, trends, CSR and customer success stories Responding to customer inquiries and providing them with materials and contacts as appropriate Updating and maintaining CRM records with accurate lead data and follow-up activities Assisting with email marketing campaigns and tracking engagement Preparing sales decks and marketing collateral for client meetings and demos Conducting competitor More ❯
