Software Support Operations Manager
- Hiring Organisation
- Infor
- Location
- Farnborough, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
seeking an experienced Customer Support Operations Manager to lead an assigned team of support analysts and optimise support operations. This role is responsible for developing team capability, ensuring strong technical and product understanding, and driving operational excellence to improve customer outcomes. The Customer Support Operations Manager plays … support organisation’s culture, fostering collaboration within the team and across functions, and proactively identifying and removing obstacles that impact team performance and customer experience. The role focuses on leadership, performance management, mentoring, and continuous improvement while operating in a customer-centric, outcome-driven environment. ...