1 of 1 Permanent Customer Retention Jobs in Farnborough

Netherlands - North Holland - Amsterdam Why Work at Lenovo Description and Requirements Job Summary As part of our continued growth, we are expanding our team and introducing the role of Customer Success Manager (CSM). This pivotal position is responsible for managing post-sales customer relationships and ensuring the effective delivery of services across hybrid cloud environments. The CSM … will oversee billing accuracy, coordinate cross-functional collaboration, and act as a trusted advisor to clients. By driving customer satisfaction, retention, and account growth, this role contributes directly to long-term customer value and organizational success. Your key responsibilities will be: To serve as the primary post-sales contact and trusted advisor for enterprise customers. To … lead onboarding, implementation, and adoption of TruScale services to maximize customer success. To ensure billing accuracy across fixed and variable consumption models. To drive renewals, retention, and revenue growth through proactive engagement and upsell opportunities. To conduct regular business reviews, success planning, and stakeholder alignment with C-level executives. To collaborate cross-functionally with Sales, Product, Support More ❯