2 of 2 Permanent Customer Service Jobs in Farnborough

to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of Service … of could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for people to resolve each query with using outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also want our team to take ownership … a mix of days and nights and be based on site at our location in Farnborough. What you'll be doing: Successfully handling IT related queries to support the service delivery, within contractually agreed time frames. Delivering exceptional customer service to a variety of customers across the business. Taking ownership of each query and fulfil the necessary More ❯

and tracking project progress against plans and timelines. Managing project budgets and financials with attention to accuracy and transparency. Providing regular project status reports to key stakeholders. Ensuring excellent customer service and satisfaction throughout the project lifecycle. Conducting post-project reviews and evaluations to identify best practices and improvement areas. Basic Qualifications: 5+ years of relevant project management … adaptability and experience in fast-changing environments. Demonstrated collaboration skills with both functional and technical consultants. Strong problem-solving and conflict-resolution skills. Proven leadership with a focus on customer satisfaction. Ability to manage senior resources and communicate effectively with C-level stakeholders. Ability to work in a fast-paced, dynamic environment and manage competing priorities. Willingness and ability More ❯