Service Desk Engineer
Farnborough, Hampshire, South East, United Kingdom
Greenpoint Computer Services Ltd
detailed incident history records, especially when handling 1st Line Support responsibilities. Escalation: Know when to escalate unresolved incidents to 2nd or 3rd Line Support. SLA Adherence: Ensure that tickets meet or exceed service level agreements. User Satisfaction: Verify ticket resolution with users, focusing on efficient and effective problem resolution. Desirable more »
Employment Type: Permanent
Salary: £28,000
Posted: