1 of 1 Permanent Support Consultant Jobs in Farnborough

Sage Support Consultant – Hampshire/Hybrid £35,000-£45,000 A growing tech consultancy are seeking a dedicated Support Consultant to join their growing team. As a Sage consultant you will provide remote support to customers for a range of Sage Products. You’ll play a key role in supporting customers by resolving issues … your skills in a supportive, hybrid working environment. What you’ll be doing · Accurately assess customer issues and business impact, assigning appropriate priority levels. · Responding to and resolving Sage support queries via telephone, email and remote access · Own each case fully, coordinating with colleagues, third parties, and customers to ensure timely outcomes. · Receiving and answering telephone calls or emails … from customers on the support helpdesk to work towards resolving cases · Record details, accurate information, and track all support calls from initiation to resolution. · Provide clear documentation of issues and their resolutions to support future problem-solving efforts. · Identify and address recurring issues, collaborating with the team to implement lasting solutions. Key Skills · Strong expertise in software More ❯