2 of 2 DemandTrendPermanent Customer Service Jobs in Farnham

JOB TITLE: SERVICE DESK ADMINISTRATOR LOCATION: Farnham SALARY: £26k/£27k COMPANY INFORMATION Service Desk Administrator Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Service Desk Administrator to join their ever expanding team Close working relationships with high profile clients meaning long … conditioning Operating a mobile team of both residential and mobile engineers with various skillsets across London and the South East Excellent reputation for delivering quality and high standards of service Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating CANDIDATE INFORMATION Service Desk Administrator As a service desk administrator you will have … demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred To be organised, with good attention to detail Ability to work in a fast-paced environment Self-motivated with the ability to set oneself tasks when working in a team, as well as individually Excellent written and verbal communication skills Good time management skills More ❯

the field. Utilise this time for admin, planning, and marketing activities. Calls should be aimed at IT decision-makers in both prospective and existing accounts. Gather key information on customer infrastructure needs, plans, budgets, vendor preferences, user numbers, and strategic direction (e.g., in-house/cloud). Inform clients about the full range of products and services, attempting to … close deals, generate quotes, and secure up-sells. Consolidate calls with personalised and informative follow-up emails. Regularly clear backorders and promptly escalate issues to Customer Services. Regularly review and manage vendor registrations. Proactively manage contract renewals and follow-up on sales leads. Maximise efficiency by leveraging Business Intelligence (BI) tools. Provide accurate sales forecasts as required. Study to More ❯