2 of 2 Permanent Customer Service Jobs in Farnham

looking for a friendly, proactive, and technically skilled 1st Line IT Support Engineer to be the go to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact … for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex … Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Must have HALO ITSM ticketing system experience Strong knowledge of Microsoft Entra Microsoft 365 and Windows 10/11 Excellent communication and customer service skills More ❯

the field. Utilise this time for admin, planning, and marketing activities. Calls should be aimed at IT decision-makers in both prospective and existing accounts. Gather key information on customer infrastructure needs, plans, budgets, vendor preferences, user numbers, and strategic direction (e.g., in-house/cloud). Inform clients about the full range of products and services, attempting to … close deals, generate quotes, and secure up-sells. Consolidate calls with personalised and informative follow-up emails. Regularly clear backorders and promptly escalate issues to Customer Services. Regularly review and manage vendor registrations. Proactively manage contract renewals and follow-up on sales leads. Maximise efficiency by leveraging Business Intelligence (BI) tools. Provide accurate sales forecasts as required. Study to More ❯