Service Desk Engineer
Farnham, England, United Kingdom
Zenzero
use of tooling to increase accuracy and timeliness of time entries. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the Service Desk team … as well as within the wider organisation. Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers. Key Skills: This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via … vendor certification(s). Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. This role requires that you demonstrate the interpersonal and communication skills require to perform the role. Fluent in English, both written and spoken. more »
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