Business Systems Support Analyst
Fivemiletown, Mid Ulster, County Tyrone, United Kingdom
Cooneen By Design Ltd
Support Analyst to join our growing team in Fivemiletown, Co. Tyrone. In this role, you’ll be the go-to subject matter expert for our business systems (especially our ERP) providing support and guidance to end-users. You’ll take the lead on managing incidents, service requests, problems, and changes, ensuring everything runs smoothly and meets agreed service levels. You … maintenance, running disaster recovery drills, and implementing improvements, all while following best-practice IT procedures. What You’ll Do Be the go-to expert for our business systems — from ERP and BI to HR, Finance, WMS, and more. Keep systems running at their best by solving issues, monitoring performance, and minimising downtime. Work with vendors, escalate complex issues, and ensure … service levels are met. Empower users with guidance, training, and easy-to-use resources. Lead service improvements, run DR drills, and support Lean efficiency projects. Help roll out new ERP features and modules that make our business smarter and faster. What We’re Looking For Hands-on experience with ERP and other business systems. A problem-solver who can think More ❯
Employment Type: Permanent
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