1 of 1 Permanent Systems Support Analyst Jobs in Fivemiletown

We re recruiting for a Business Systems Support Analyst to join our growing team in Fivemiletown, Co. Tyrone. In this role, you ll be the go-to subject matter expert for our business systems (especially our ERP) providing support and guidance to end-users. You ll take the lead on managing incidents … service requests, problems, and changes, ensuring everything runs smoothly and meets agreed service levels. You ll also play a key role in keeping our systems at peak performance handling planned maintenance, running disaster recovery drills, and implementing improvements, all while following best-practice IT procedures. What You ll Do Be the go-to expert for our business systems from ERP and BI to HR, Finance, WMS, and more. Keep systems running at their best by solving issues, monitoring performance, and minimising downtime. Work with vendors, escalate complex issues, and ensure service levels are met. Empower users with guidance, training, and easy-to-use resources. Lead service improvements, run DR drills, and support Lean efficiency More ❯