1st Line IT Helpdesk Technical Support Consultant
- Hiring Organisation
- Reed
- Location
- Fleet, Hampshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £30,000 per annum, Inc benefits
role: Handle incoming support tickets related to hardware, software, and login issues. Perform basic troubleshooting for Windows 11, Office 365, Active Directory, and Azure login issues. Assist users with Citrix Workspace access and navigation. Address queries about email flow, track & trace messages, monitor quarantined emails … Helpdesk role Knowledge of Windows 11 and Office 365 basics, Citrix Workspace navigation, and email filtering systems. Basic understanding of ITIL principles and Active Directory, Azure Sync basic checks. Clear and professional communication skills. Ability to empathize with users, manage time effectively, and troubleshoot basic technical ...