2nd Line Support Consultant
- Hiring Organisation
- Clockwork Recruitment Ltd
- Location
- Fleet, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £27,000 - £36,000 per annum
solutions. Key Responsibilities: • Resolve escalated tickets from 1st Line support • Troubleshoot Windows OS, Office 365 and connectivity issues • Deploy and configure devices via Intune or imaging • Package and deploy approved applications • Provide Mac support across the estate • Support video conferencing troubleshooting and escalate to 3rd parties where required … Maintain accurate documentation and contribute to the knowledge base What We’re Looking For: • Strong Windows OS and M365 troubleshooting skills • Experience with Intune and endpoint management • Basic network troubleshooting capability • Clear documentation and root cause analysis skills • Confident communicator with a proactive, customer-focused mindset What ...