Head of Software Consultancy - Hybrid
Fleet, Hampshire, South East, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
ErecruitSmart
role in shaping how they deliver value to their clients — leading a talented team, driving operational excellence, and contributing to their continued growth and innovation. If you are a strategic leader who thrives on building high-performing teams and delivering outstanding client outcomes, we'd love to hear from you! Key Responsibilities Lead and inspire the Consultancy and Customer … with the Sales, Project Management, and Support teams to deliver a seamless customer journey. Define and track key performance indicators, utilisation, and revenue forecasts, ensuring continuous performance improvement Provide strategic leadership for the Customer Support function, ensuring exceptional service and consistent client experiences Champion collaboration, knowledge sharing, and operational excellence across all consultancy and delivery functions About You Proven … practices, delivery frameworks, and managing multiple complex projects Commercially savvy, balancing customer satisfaction, resource management, and business profitability Exceptional communicator and collaborator, with strong stakeholder management and negotiation skills Strategic thinker with a practical, hands-on approach, resilience, and strong problem-solving ability Customer-focused, passionate about delivering value and excellence at every stage of the client journey High More ❯
Employment Type: Permanent, Work From Home
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