Colleague Support Engineer
Folkestone, Kent, South East, United Kingdom
Saga Group Limited
Sagas strategic initiatives. Creating and maintaining technical and process documentation. Taking support requests on the phone & through webchat. Managing my own queue of work in Service Now within the SLA requirements. Maintaining a reasonable CSAT rate and providing an exceptional level of customer service. Monitoring and managing a shared mailbox. Managing my own workload and using my initiative to complete More ❯
Employment Type: Permanent
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