1 of 1 Permanent Service Management Jobs in Fort William

laptops, desktops, mobile devices) Assist with onboarding and offboarding of employees (user accounts, hardware setup) Log, track, and update support tickets in the IT service management system Escalate more complex issues to senior IT staff when required Maintain basic documentation and user guides Required Skills & Qualifications Basic understanding … Microsoft 365 Familiarity with common IT tools (e.g., email, printers, VPN, Teams) Good problem-solving and troubleshooting skills Strong communication skills with a service-minded attitude Ability to work independently and as part of a team Relevant IT education or certification (or equivalent experience) Preferred (but not required) Experience ...