2 of 2 Permanent Client Onboarding Jobs in Gateshead

we work together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to … meet client needs while maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals … communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to More ❯

Client Our client is a rapidly growing Series A funded Green-Tech SaaS business. With offices spanning mainland Europe and the UK they're currently in hyper-growth mode and disrupting the logistics space. This business offers an unparalleled software solutions built around sustainability and efficiency savings. Environment Culture is everything here. As they're planning to double … re looking for creative thinkers, who can adapt to the ever-changing life that is start up and want to join them on their mission! Role As a Customer Onboarding Manager you will play a critical role in the success of newly acquired customers. You will be tasked with the responsibility of ensuring smooth onboarding and … implementation for all new customers. You'll be in close contact with our client's customers to understand their existing workflows and their needs Be the first point of contact if a client needs support and you’ll have regular check ins You'll be looking for continuous improvement in processes or resource that could benefit customers Assist More ❯