3rd Line Support
- Hiring Organisation
- Reed Technology
- Location
- Gateshead, Tyne and Wear, North East, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
experienced 3rd Line Engineer to join a growing IT business, working on a mix of escalations, project delivery and technical ownership across infrastructure, cloud and security. What you'll be doing Acting as the escalation point for complex service desk tickets Delivering projects both remotely and onsite Troubleshooting advanced … issues across servers, networks, security and cloud platforms Working across Microsoft 365, Entra, virtualisation, scripting and endpoint management Managing and maintaining documentation, SOPs and technical guides Providing mentorship to junior engineers and supporting wider service improvement Ensuring best practice across security, compliance, communication and client experience What ...