2 of 2 Permanent Customer Retention Jobs in Gateshead

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand More ❯

business requirements and how IT services can be best used to help meet those needs. The Service Delivery Manager will take ownership for the overall service experienced by the customer; providing a personalised interface that focuses on ensuring the highest levels of customer satisfaction are achieved and sustained. You will manage complex service situations and work to continuously … plans Act as a point of escalation to manage and resolve service issues. Identify contract renewal opportunities and work with the sales team to ensure the highest level of customer retention. Ensure service delivery standards are continuously improved throughout all areas of the organisation. You will suit the role if you have Previous experience of working within a customer … facing role and a good understanding of business objectives. Previous experience working within the IT/Managed Services sector with an understanding of the ITIL v4 framework. Understanding of customer business requirements and the ability to translate these into service deliverables Excellent analytical and communication skills along with the ability to build strong relationships with both internal and external More ❯