2 of 2 Permanent Management Information System Jobs in Gateshead

telecommunications systems, including VoIP, SIP, PSTN, and mobile networks. Resolve complex technical issues escalated from Support teams. Conduct root cause analysis for recurring issues and implement long-term solutions. System Maintenance Perform advanced configuration, maintenance, and monitoring of telecom equipment and systems. Plan and implement system upgrades, patches, and improvements to ensure optimal performance. Project Management Lead and participate in telecommunications projects, including system upgrades, migrations, and new implementations. Collaborate with other IT teams and external vendors to ensure project success. Incident Management Manage and document the lifecycle of critical incidents from initial report to resolution, including post-incident reviews. Develop and maintain incident response procedures and protocols. Customer Service Provide … and implement improvements to telecommunications processes and practices. Stay updated with the latest industry trends, technologies, and best practices. Requirements Education Bachelor's degree in Telecommunications, Computer Science, Information Technology, or related field, or equivalent experience. Experience Minimum of 5 years of experience in a telecommunications support role, with at least 2 years in a 3rd line or More ❯

candidate and are therefore looking for an individual with aspirations of carving out a long term career path within Agilico. Our product portfolio includes Managed Print Services, Document Management, Scanning Solutions, Outbound & Inbound Mail, Audio-Visual, Visitor Management and Software-driven telecoms products. The ideal candidate will require excellent communication skills coupled with a good understanding … our new business growth targets. Although a key focus will be on generating new business opportunities you'll also work with our existing clients to provide effective account management, whilst also raising awareness of our value add services. You will also be working alongside our marketing team on effective campaigns. Key Responsibilities include, but are not limited to … collating the information from customers in order to create a sales opportunity Ensure all information gathered for any customer is managed efficiently within the CRM system To represent the business in a professional manner at all times Working as part of an experienced telesales team and reporting into the team leader To positively approach prospecting More ❯