12 of 12 Permanent Customer Service Jobs in Glamorgan

Customer Service Team Lead - Tech Industry Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead … their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring ...

client on the outskirts of Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support. The company and team offer a superb culture of support and development, so this role is ideal for candidates … with a customer service focused background who want to develop a long-term career. Due to location, candidate will ideally have access to their own transport. Salary: £23,810 plus excellent benefits & career progression path. Hours: Full time, 37.5 hours per week. Shifts: Shifts will fall between ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

cameras, vehicle warning safety kits, FORS compliance kits, CCTV and 360 cameras. We have an outstanding record of high-quality work delivery and excellent customer service and so you must have high standards, an eye for detail, and take real pride in your work. Youll have good customer service and communication skills; talking customers through the work undertaken, how to best use the products/services provided, and answering queries to a high standard. Youll also have good admin & organisational skills, ensuring the timely and accurate completion of paperwork that reflects the needs of customers ...

contact for Ambulance Trusts (with any ARP related IT issues) and other Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Proactively monitor systems and suppliers for any potential issues Key responsibilities for this job: Understand … support model of ARP and the responsibility of each supplier Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within ...

administer Active Directory, including users, groups and Group Policy. Install, configure and maintain PCs, laptops, mobile devices and peripherals. Manage and resolve incidents and service requests through the IT ticketing system. Perform root cause analysis and implement long-term fixes. Support Microsoft 365 services including Exchange Online, Teams, OneDrive … SharePoint. Assist with system upgrades, deployments and IT projects. Maintain clear technical documentation and knowledge base articles. Provide a high level of customer service and technical guidance to users. Ensure systems are kept secure, patched and up to date. Essential Skills & Experience Strong knowledge of Windows 10/ ...

through client visits, calls, and networking Deliver tailored product presentations, proposals, and commercial agreements Represent the business at client sites and industry events Support customer onboarding and provide ongoing after-sales service Collaborate with internal teams including R&D, marketing, and customer service Track and report ...

Line Helpdesk Support Advisor Cardiff £24,000 base Looking to find a Service Desk role that inflates your salary with overtime, provides ongoing training as well as a progression plan for your career development? We are helping our client based in Cardiff to scale their technical team with … rather than specialising in one area; this role has a focus on end user support so you will be a great communicator with strong customer service skills. · You have an inquisitive nature and want to constantly develop your skills. · You believe the best way to really understand technical ...

fleet operators that visit our site with new PV fleet and/or commercial vehicle enquiries and servicing & repair requirements. Developing and maintaining a customer base necessary to achieve the Groups Fleet sales and service hours objectives as set in budget Liaising with in-house fleet department … servicing and aftersales departments. What you ll bring Experience in motor vehicle retail preferably with a main dealer Fleet industry knowledge A proactive professional customer focused approach Confident, friendly and able to build rapport Excellent communication and negotiation skills Ability to deliver outstanding customer service A Full ...

Broadband monitoring equipment, including the installation of PC, Mac, and Tablet Software in customers households. The ideal candidate will have experience in a customer-facing role, with a background or interest in Computing, Audio Visual, or Telecoms. A good understanding of Broadband, Smartphones, and Tablets would be advantageous. They … field. Full training will be provided as part of an intensive four-week plan. Key Responsibilities Install and maintain metering equipment and software in customer homes. Educate customers in the correct use and care of the metering equipment. Remove Television and Broadband monitoring equipment from homes Provide training ...