7 of 7 Permanent Customer Service Jobs in Glamorgan

Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues … initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement and maintain Problem management methodology, process, and policies. Lead problem management within the business and organise cross department teams to ensure consistency ...

year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs Acknowledge and escalate incidents and requests received via the portal, email (or other means apart … internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language Monitor systems and suppliers to proactively identify any issues ...

technology. Hours: 24/7 Shift Pattern - 2 Days, 2 Nights and 4 Days off Your new role: Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs Acknowledge and escalate incidents and requests received via the portal, email (or other means apart … internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language Monitor systems and suppliers to proactively identify any issues ...

Service Desk Engineer - HYBRID WORKING We are looking for an experienced Service Desk Engineer to join our fantastic client on a hybrid working basis. The company offers a fantastic working environment to grow in and hopefully create a long career path for the successful candidate. Purpose of this … customers. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for the clients internal service ...

contact for Ambulance Trusts (with any ARP related IT issues) and other Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Proactively monitor systems and suppliers for any potential issues Key responsibilities for this job: Understand … support model of ARP and the responsibility of each supplier Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within ...

Helpdesk 1st Line Technical Support Looking for good IT knowledge, excellent telephone manner/customer service skills and a keen eye for detail. This role is to be the first line of support to 1000's of user UK wide with a variety of technical issues. You will … undertaking simple tasks on the service desk like password resets etc personally and log more complex calls on the helpdesk system to escalate on to more senior staff. Any previous IT Helpdesk experience would be advantageous, although training will be offered. Initially you will work a Monday - Friday office ...

strategy to sustain growth and market share in this specific territory Achieve and deliver on all set targets and KPIs Deliver high levels of customer service and professionalism at all times The Candidate: You must come from a strong B2B Sales background internal or external and have relevant … individual with strong commercial acumen A confident presenter with excellent negotiation skills Good organizational and time management skills Adept at delivering high levels of customer/business satisfaction at all times Looking for a long-term career opportunity in a brand leading award-winning organization Package & Benefits Excellent basic ...