8 of 8 Permanent Customer Service Jobs in Glamorgan

sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: As part of our growth plans, we're seeking an experienced customer relations individual … that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do. Job Responsibilities: Be the primary point of contact and build long-term relationships with customers Develop a trusted relationship with key accounts Complete Regular account reviews Upsell ...

Cardiff, UK | Permanent | Full-time | £34,000-£37,000 per year Our client is looking for an experienced Service Delivery Professional to join its Managed Service Team, supporting the delivery of services around its range of products. This is a customer-facing role focused on service … improvement, working with stakeholders across the UK and Europe. The Role The successful candidate will be responsible for creating, negotiating, implementing, monitoring and improving Service Level Agreements (SLAs), as well as helping to ensure customer requirements are reflected within service and supplier contracts. You will work closely ...

regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for an enthusiastic customer service-focused individual with previous experience … team. Key Responsibilities: Resolve tickets from our Partners that our 1st Line Team have been unable to fix at first point of contact. Ensure customer faults and incidents are responded to and resolved within SLAs. Demonstrate ownership, accountability, and responsibility for complex IT issues that require in-depth analysis. ...

Days (7 am-7 pm), 2 Nights (7 pm-7 am) and 4 Days off Your new role: Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs Acknowledge and escalate incidents and requests received via the portal, email (or other means apart … internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language Monitor systems and suppliers to proactively identify any issues ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful ...

discovery and process design through to testing, implementation, adoption and benefit realisation. Developing clear business cases, delivery plans and success measures, using operational, financial, customer and colleague data to demonstrate value. Identifying where approved automation, generative AI and agentic AI can improve outcomes, while meeting governance, information security, privacy … solving skills. Experience working across functions and influencing senior stakeholders without direct authority. Commercial awareness and the ability to connect improvements to cost, productivity, customer service, quality and risk. Experience supporting the adoption of new systems, processes or ways of working. A practical understanding of automation, generative ...

Leading cross-functional improvement projects from discovery and process designthrough totesting, implementation,adoptionand benefitrealisation. Developing clear business cases, deliveryplansand success measures, using operational, financial, customer and colleague data todemonstratevalue. Identifyingwhere approved automation, generative AI and agentic AI can improve outcomes, while meeting governance, information security,privacyand responsible AI requirements. … solving skills. Experience working across functions and influencing senior stakeholders without direct authority. Commercial awareness and the ability to connect improvements to cost, productivity, customer service,qualityand risk. Experience supporting the adoption of new systems,processesor ways of working. A practical understanding of automation, generativeAIand agentic AI, including ...