1 of 1 Permanent IT Services Delivery Manager Jobs in Glamorgan

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic IT Service Delivery Manager to join their growing team. Reporting to the Director of Customer Success, you'll be responsible for ensuring the smooth delivery of IT services to … key customers, maintaining exceptional service and driving continual improvement. You'll act as the customer's advocate within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. What you'll be doing: Be the main point of contact for customers, building trusted relationships and championing their needs. Manage contracts and … ISO standards (ISO 27001, ISO 20000) and GDPR. Oversee smooth onboarding and transition processes for new customers. What we're looking for: Proven experience in IT Managed Services Strong understanding of IT Service Management (ITSM) and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and More ❯