4 of 4 Permanent Requirements Analysis Jobs in Glamorgan

manage end user infrastructure to ensure performance, quality standards and service targets are met Support ICT project planning by ensuring end user computing requirements are included in specifications Respond to Service Desk incidents and requests, prioritising effectively and meeting SLAs Contribute to service improvement, documentation, knowledge sharing, mentoring … Engineer position Experience developing and delivering solutions using automation and orchestration tools to improve and streamline ICT services Practical understanding of user experience and requirements analysis, with the ability to identify user needs and implement effective solutions Proven experience in problem management, including investigation, prioritisation, root cause analysis ...

Manage relationships with Council teams, schools, stakeholders, suppliers and contractors to ensure successful project and service delivery Provide strategic advice and guidance on ICT requirements, procurement and compliance throughout the project lifecycle Oversee contracts, suppliers and service agreements, ensuring value for money and improved service levels Manage operational … performance reporting and continuous service improvement Develop and maintain ICT service plans, policies and standards, ensuring compliance with statutory, corporate and health and safety requirements Experience required for the ICT Project Delivery Officer Practical understanding of user experience and requirements analysis, with the ability to identify user ...

current knowledge and skills. Key responsibilities of the ICT Delivery Officer Manage supplier relationships, contracts and procurement in line with statutory and corporate requirements Work with senior managers, ICT teams and education services to plan, deliver and develop ICT services for schools Support project planning and delivery by advising … requirements, coordinating resources and improving service outcomes Oversee operational ICT services, including Service Desk incidents, SLAs, performance monitoring and reporting Monitor customer and supplier satisfaction, addressing issues and driving service and quality improvements Develop and maintain ICT service plans, policies, processes and standards, promoting compliance and health and safety ...

services for schools, maximising customer value, income potential and service benefits Provide strategic and operational advice on school-based ICT projects, ensuring end user requirements are reflected in specifications Work with senior managers and ICT teams to plan, coordinate resources and deliver projects successfully Manage operational ICT services, including … service improvement, customer satisfaction, compliance, quality standards and health and safety Experience needed for the ICT Support Officer Practical understanding of user experience and requirements analysis, with the ability to identify user objectives and define appropriate solutions and resources Experience in creating, implementing and managing service level agreements ...