1 of 1 Permanent Contract Management Jobs in Glasgow

objectives, and evolving business needs. The successful candidate will bring a proactive, customer-focused mindset, strong leadership, and commercial acumen to deliver exceptional outcomes and continuous improvement. Responsibilities Service Management & Delivery Ensure that all contracted services are delivered to the agreed service levels, quality, and timelines. Provide monthly performance and SLA reports, identifying opportunities for service improvement. Customer Relationship … Management Act as the primary operational contact for key customer accounts, fostering strong, trust-based relationships. Lead regular customer service reviews, driving engagement, transparency, and continuous improvement. Gather and act on customer feedback to enhance the overall service experience and satisfaction. Escalation Management Work closely with Mitel's Escalation Management team to represent Mitel to the customer … Identify and mitigate risks and dependencies that could impact service performance. Work closely with internal operational teams such as Engineering, Technical Support, Cloud Services and Professional Services Commercial & Financial Management Monitor and manage contract margins, ensuring profitability while maintaining service quality. Work closely with Commercial, Account Management, and Finance teams to ensure billing accuracy and support renewals More ❯