Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Glasgow (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends … identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customerengagement and More ❯
other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior CustomerEngagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE … Senior Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯
Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations CustomerEngagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯
Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations CustomerEngagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯
across BUK, including product ownership of capabilities and journeys, owning business architecture and outcomes. Driving key outcomes such as developing and implementing a comprehensive digital content strategy to enhance customerengagement and conversion rates, managing content SLAs, and improving efficiency. Overseeing the management and optimization of digital content across app and web platforms, ensuring consistency and alignment with … innovation and continuous improvement. Leading the optimization strategy across app and web, including A/B testing capabilities and tagging across digital platforms. Serving as the relationship lead for Customer Experience, collaborating with cross-functional teams including marketing, product, and technology to ensure content initiatives support overall business goals. Purpose of the role To manage and drive the innovation … strategy to meet customer needs, ensuring the bank's long-term success and competitive edge. Accountabilities Executing market research to understand customer needs, pain points, and emerging trends, supporting profitability analysis, market sizing, and positioning for new products, and identifying opportunities for diversification to gain a competitive advantage. Collaborating with stakeholders across departments such as marketing, sales, technology More ❯
Relevant certifications such as CREST CRT, CREST CCT, OSCP, OSWE, OSCE, or equivalent level. • Experience: At least two years in penetration testing, covering network, web, and internal tests and customer engagements. • Tools: Proficiency with tools like Burpsuite Pro, Nessus, and other industry standards. • Communication: Strong verbal and written skills for stakeholder management, collaboration and report writing. • Independence: Ability to More ❯
