1 to 12 of 12 Permanent Customer Experience Jobs in Glasgow

is a hybrid role with 3 days in the office, and 2 days from home. The role will be focused on maintaining and improving customer satisfaction to aid the business goals of retaining existing business. Key to success will be customer engagement aiding stronger customer relationships in … turn improving customer loyalty. Excelling in this role will enable us to stand out from the competition and demonstrate real value to their customers. The day-to-day responsibilities will be ensuring service levels are met and all customer queries are acted upon in a timely manner, development … of Service Reviews and increasing/developing customer feedback mechanisms. Customer feedback is a key driver to service improvement and will enable the development of customer specific reporting and KPI’s to enhance the overall service level. Responsibilities Service Management * Builds deep and trusted relationships with the more »

exciting opportunity for a Business Development Manager to join our Growth team. Focused on building awesome experiences, Inisoft are a market-leading provider of customer experience technology for contact centres, with clients throughout Europe, the Middle East, and North America. Software is all about solving problems, and the … right software can change peoples experiences in our case the experience of both contact centre agents and customers. This is a fantastic opportunity for an enthusiastic and motivated individual to join our well-established and successful software company! Role Details Key responsibilities Grow awareness of Inisoft by developing and … executing effective lead-generation strategies to secure new leads. Build strong relationships to identify and develop new opportunities. Nurture the sales pipeline, understanding our customer needs and helping them solve their key challenges. Develop unique value propositions for our targeted industries. Influence decisions and sales progress through networking, compelling more »

digital journey of millions of customers? The automotive industry is on the cusp of a fundamental change, driven by rapidly adapting technologies and evolving customer expectations. You can help influence that change as a Product Manager for Arnold Clark. Youll be involved in building exciting, high-profile products while … in a cross-functional team of other talented people. Youll work on the development of digital products, collaborate on innovative ways to improve our customer experience and drive car retailing into the future. As a department, we lean into remote working and provide plenty of flexibility, while at … working remotely and in the office under our hybrid scheme. Day-to-day duties Engage with developers, UX designers, users and stakeholders to solve customer problems. Translate customer insights and business priorities into actionable user stories. Establish the best solutions and understand customer needs by conducting user more »

role Ensuring we deliver excellent service to our customers with a key focus on testing, identifying and rectifying potential defects. Continuously drive improvement in customer processes by ensuring feedback is captured and acted upon via key stakeholders. Key responsibilities Reviewing customer service processes and ensuring they meet required … and documented standards. Review of recorded customer voice interactions against the SF Customer Experience guidelines. Testing key controls within customer delivery processes are being operated as designed and are delivering the desired customer outcomes. Identifying and recommending process and control improvements to help drive quality. … Performing trend analysis and reporting to management Qualifications and skills Experience in Financial Services (Mandatory) Contact Centre processes and procedures. Life products/investment experience. Pension journey knowledge. Microsoft Packages (Word & Excel) Customer Service skills. Has experience in, and be comfortable with, reviewing and checking the work more »

using our CRM database (Salesforce and Zoominfo) Being accountable for your time management, KPI’s, and development Delivering high levels of sales acumen and customer experience Some of the skills and experience we are looking for: Minimum of 1 years experience in outbound B2B sales Excellent more »

Marketplace Administrator Reports to: Marketplace Manager Location: Glasgow, office based Salary: Dependent on experience Hours: 42.5 hours per week (8.30am to 5.30pm) Role Overview As a Marketplace Administrator, you will join a team where your role is vital to the success of the global marketplace channels. You will be … across our marketplace channels. This an exciting opportunity to kick start a career within an innovative ecommerce team or to further enhance your existing experience in a successful well-known brand. This role is ideal for someone who has a strong knowledge of web and retail is keen to … to stakeholders and highlighting relevant opportunities to the team Working closely with technical teams & partners to support continuous improvement of marketplace channels. Supporting the customer service team with daily tasks and resolving product issues highlighted or improving customer experience Working for Trespass You will receive 30 days more »

a diverse range of clients and lead a team responsible for consolidating data sources and displaying them on MS Power BI. Tasked with analysing customer and staff behaviour to improve the overall customer experience and drive business decision making. Prioritise and manage the activities of the MI … to-use dashboards, and work with the Technology team to implement a modern data infrastructure. Required skills: Power BI (Cloud Node), SSRS, SSIS, DAX Experience with Python/R would be an advantage. Experience with Data in the Cloud Able to present effectively at board level Experience more »

for a Channel Sales Manager to join our Client Services team . Focused on building awesome experiences, Inisoft are a market-leading provider of customer experience technology for contact centres, with clients throughout Europe, the Middle East, and North America. Software is all about solving problems, and the … right software can change peoples experiences in our case the experience of both contact centre agents and customers. This is a fantastic opportunity for an enthusiastic and passionate individual to join our well established and successful software company! Role Details Key responsibilities Develop and execute a channel partner strategy more »

implementation of energy storage projects, which will involve establishing and maintaining project management and procurement processes such as, tracking client submittal obligations, development of customer client interfaces, managing and supporting the transfer of information between client and customer. non- conformances and contract modifications. Knowledge of energy storage systems, engineering … principles, project management processes, construction management processes, electrical codes and integrated photovoltaic and battery system applications would be highly desirable. Experience with project execution processes is essential. Responsibilities: Assist the procurement and project management teams with coordination of project related activities. Assist the project manager in developing project plans … project status updates in a clear and concise manner. Manage communication flow for contract submittals, project reporting, invoicing, vendor submittals and other documentation between customer, project team, and suppliers. Liaise with both internal and external project stakeholders on an ongoing basis. Support subcontractor operations daily through coordination and scheduling. more »

decisions to suspend services on a case-by-case basis. Rapidly detect fraud, minimize losses, and enhance detection capabilities, all while ensuring a positive customer experience. Key Responsibilities of the Fraud Advisor include: · Be the first line of defense against fraud. · Influence and change processes to combat emerging fraud … fraud victims and stakeholders. · Update fraud avoidance systems promptly. · Minimize the impact of fraud detection on legitimate customers. The successful Fraud Advisor will have: · Experience interpreting credit file information. · Understanding of telecoms fraud. · Proficient in reporting tools (Business Objects, Excel, Access). · Familiarity with CIFAS, Experian tools. If you more »

or emails, but does require the candidate to be available to take quick action if required. Business Travel Consultant Duties: Provide support and excellent customer service to clients outside of office hours, ensuring clients receive the same outstanding level of service provided by 'the day office . Book all … Monitoring and actioning the GDS queues on a Saturday and/or Sunday. Assisting with some administration duties Complete handovers to provide a seamless customer experience. Essential Requirements: Business Travel experience is essential Fully proficient on a GDS Ideally Sabre Happy to work weekends and evenings remotely. Please … note only suitable candidates from a business travel background with GDS experience will be considered for this post. more »

customers to live independently with an enhanced quality of life, and their families to have peace of mind. The organisation and our people are customer focused, delivering value for money and developing innovative solutions to enhance the customer experience. As an ‘Investors in People Platinum’ organisation and a … Repairs & Maintenance Inspector to join our growing Assets & Sustainability Team. The postholder will ensure high quality reactive repairs and maintenance services ensuring that our customer’s homes are maintained to a high standard and are compliant with contractual, legislative, and regulatory requirements, whilst also providing a 10/… customer experience. What you need to become our Repairs & Maintenance Inspector: This role is for someone who is used to making a difference, enjoys a challenge, and welcomes the opportunity to contribute widely. 2024 will be a very exciting time to join Trust as we continue to implement our more »