19 of 19 Permanent Customer Experience Jobs in Glasgow

organisations, while actively leading business development and the growth of our practice.You will work closely with clients to tackle their biggest challenges, including redesigning customer journeys, delivering change roadmaps, aligning business and technology transformation and standing up new AI and agentic services. Your focus will be on driving operational … building, and mentoring junior colleaguesExperience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover:Customer Experience (CX) Strategy: Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectivesCustomer Journey Transformation: Mapping end-to-end journeys ...

scale transformation programme within a complex organisation with a significant presence across Scotland and the UK. This is a major transformation initiative covering technology, customer journeys, ways of working and organisational culture. The organisation is investing heavily in modernising how it operate, introducing new technology with the customer experience in mind while supporting its people through a significant period of change. You'll join an established Business Change function and work alongside project teams, senior leaders and a wide range of stakeholders to make sure transformation is successfully adopted and embedded across the organisation. The Company ...

CX Support Consultant - Cisco Manchester or Glasgow/Hybrid A bit about us At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. Our people are at the heart of everything we do. When you join … Gamma is the place to do it. What is the role responsible for? This is Level 2 support role within Customer Experience (CX) Support Operations, responsible for providing confident, customer-focused technical and operational support across Cisco Webex and wider CX tooling, services and support processes. ...

executives across the full portfolio. You will build and sustain strong, consultative long-term relationships by becoming a key IT/Employee experience transformation partner. You will host customer welcome meetings for smooth handoffs to delivery teams and ongoing contribution to successful adoption of services and solutions. … executives across the full portfolio. You will build and sustain strong, consultative long-term relationships by becoming a key IT/Employee experience transformation partner. You will host customer welcome meetings for smooth handoffs to delivery teams and ongoing contribution to successful adoption of services and solutions. ...

have an exciting opportunity for an experienced Support Consultant to join our Secure Managed Services team. This role combines hands-on technical support with customer-facing service delivery responsibilities. The successful applicant will manage complex incidents and service requests, while also supporting managed service reporting, customer reviews, escalations … service governance and continual improvement. This role is suited to a Support Consultant who wants exposure to broader customer and service activity while remaining technically involved in day-to-day delivery. Responsibilities Manage complex incidents, service requests and customer escalations across supported customer environments, ensuring progress, actions ...

RBS. You’ll balance strategy and hands-on leadership, strengthen our recurring-revenue services platform, and set the engineering standard for quality, speed, and customer outcomes.You’ll manage Product Owners, Architects, Test Engineers, and Software Developers using Agile/Scrum to deliver customer-facing services. You’ll continuously … portfolio planning and delivery (scope, schedule, cost), including reviews, risk management, and escalation resolution* Co-create roadmaps with Product Owners and leaders—balancing strategy, customer value, and capacity* Partner with architecture to deliver interoperable solutions and a frictionless, platform-led customer experience* Coach leaders and teams ...

support your career development and the skills demand within the company, certifications etc.YOUR PROFILETo succeed in the role, you will bring the following experience:Big Deals experience : Proven experience shaping and winning £10m+ multi-year, multi-tower enterprise transformations, including building CFO-grade business cases, influencing capital … allocation decisions, and structuring outcome-based or risk-reward commercial models under executive scrutiny.Leadership Experience : Proven ability to build and lead teams, mobilising and managing projects to successful delivery over a minimum 6-8 years of experience.Strategic Thinking, Problem Solving, Stakeholder Management & Communication : Ability to rapidly understand complex business ...

role within the ServiceNow Product Management team , focused on developing and driving end-to-end industry solutions on the ServiceNow platform, with emphasis on Customer Workflows (CPQ, CSM, FSM). The role combines platform expertise with CRM knowledge to build industry-specific solutions, value frameworks, and go-to-market … trends Skill Requirements Experience with ServiceNow platform, Customer Workflows (CPQ, CSM, FSM) Knowledge of other CRM platforms (e.g., Salesforce, Dynamics 365, SAP CX) Understanding of customer lifecycle, revenue processes, and service operations Experience in solution design, workflow development, and value-based selling Ability to create business ...

your career development and the skills demand within the company, certifications etc.Your ProfileOur ideal candidate will bring a combination of the following skills and experience:Consulting & Leadership Experience: Previous consulting experience, including at least one year delivering operating model, or organisational design work. Proven ability to build … transformation initiatives.Execution & Solution Delivery: Leading and planning the execution of workstreams, applying structured methodologies, and contributing to service redesign efforts that optimise customer experience through digital capabilities.Business Development & Growth : Identifying opportunities for new work, expanding client relationships, and supporting sales efforts by shaping compelling value propositions and proposals.It ...

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: Public Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point … contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service Delivery Manager will ...

spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. Purpose of the Role Enable teams, Teams of Teams/Agile Release Trains and leaders to adopt and continuously improve Agile ways … working. The role will strengthen product and customer focus, improve delivery flow and predictability, and build sustainable Agile capability across a complex, regulated organisation. SAFe and other scaled-Agile practices should be applied pragmatically to the organisational context rather than as a rigid blueprint. Key Accountabilities Coach multiple teams ...

senior stakeholders across existing and new client accounts.* Helping clients create secure, resilient and scalable foundations for future growth.* Applying your retail expertise across customer experience, omnichannel commerce, merchandising, supply chain, fulfilment and store operations.* Shaping solutions using modern enterprise platforms, ERP, specialist retail technologies, APIs, microservices, cloud … development.* **Learning and Development:** Undertaking training, professional development and relevant certifications to support your career and evolving market demand.## YOUR PROFILEYou will bring:* Significant experience leading enterprise or solution architecture within the retail sector.* Strong retail sector knowledge, potentially spanning grocery, fashion, general merchandise, or health and beauty.* Experience ...

Product Manager in Glasgow to lead the ServiceNow Product Management team. The role emphasizes developing industry-specific solutions on the ServiceNow platform while enhancing customer experience and operational efficiency. The successful candidate will define product strategy, support sales efforts, and collaborate closely with various teams to deliver high … quality outcomes. Ideal applicants will have strong experience in CRM platforms and a deep understanding of customer workflows. #J-18808-Ljbffr ...

practice and events that explore new and emerging technologies. Required qualifications, capabilities and skills Formal training or certification on software engineering concepts applied advanced experience Hands‐on experience in system design, application development, testing and operational stability. Hands‐on experience using enterprise‐authorized AI‐assisted software development … adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices. Advanced skills in Java with experience developing, debugging and maintaining code in a large corporate environment, with hands‐on skills in Java 11+, Spring Boot and AWS Intermediate‐level familiarity with ...

practice and events that explore new and emerging technologies. Required qualifications, capabilities and skills Formal training or certification on software engineering concepts applied advanced experience Hands-on experience in system design, application development, testing and operational stability. Hands-on experience using enterprise-authorized AI-assisted software development … adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices. Advanced skills in Java with experience developing, debugging and maintaining code in a large corporate environment, with hands-on skills in Java 11+, Spring Boot and AWSIntermediate-level familiarity with ...

energy retail transformation programmes, guiding clients from strategy to execution and shaping scalable solutions with AI and agentic capabilities. You will own delivery across CX strategy, customer journey mapping, CRM/billing transformations, and operating model changes, while growing the Energy & Utilities practice and developing client proposals. #J ...

spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. To be successful as a Java Developer , you should have experience with: Strong experience as a Java developer with a deep … ability to design and develop enterprise level software solutions using tools and techniques such as Source Control, Build Tools (e.g. Maven), TDD, Jenkins etc. Experience working in Financial services domain. Experience of mentoring other members of the team. Spring Hibernate. User interface technologies: REACT, Typescript, HTML5, CSS, Javascript ...

spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. To be successful as a Java Developer , you should have experience with: Strong experience as a Java dev click apply ...

Gamma is seeking a CX Support Consultant - Cisco to join the CX Support Operations. This Level 2 role focuses on confident technical and operational support for Cisco Webex and related CX tooling, handling incidents end-to-end, and escalation when required. You will join a team that values ownership, collaboration … delivering clear customer communications. Hybrid working in Manchester or Glasgow reflects our flexible approach. #J-18808-Ljbffr ...