6 of 6 Permanent Customer Experience Jobs in Glasgow

join frog frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experience by delivering market-defining business models … each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach ...

exciting opportunity to take ownership of an established support team and play a key role in shaping how support is delivered to a growing customer base. You will be responsible for improving processes and ensuring a consistently high standard of service across a complex technical environment. The role … growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends and identifying opportunities ...

hiring: Post‐Sales Customer Project Manager | Glasgow (Hybrid) Bring complex cyber services to life — smoothly, securely, and with real customer impact. This role is critical to Sapphire’s growth: you’ll lead post‐sales mobilisation from late‐stage handover through to steady‐state delivery , ensuring customers get high … scope, dependencies, critical path and “go‐live” readiness. 🤝 Orchestrate delivery across teams (SOC, VM, awareness, consulting/pro services, TAMs, DFIR partners, ops and customer stakeholders) so the whole solution lands seamlessly. 📌 Set governance & ways of working : steerco/ops reviews, risk management, clear RACI, crisp escalation routes ...

Keynes Hybrid TISSL, ClearCourse Hospitalitys premium EPOS brand, is looking for a Director to set the strategic direction, drive revenue growth and own the customer experience. This is a BU leadership role with a team spanning product management, account management, new business, and implementation. To be considered for this ...

join a market-leading provider of insolvency case management solutions. This role is ideal for an individual with strong insolvency knowledge and hands-on experience of Turnkey IPS , who enjoys supporting clients and delivering exceptional customer service. The successful candidate will play a key role in providing expert … support and guidance to clients, ensuring they maximise the benefits of the software and receive a first-class customer experience. Key Responsibilities Act as the primary point of contact for clients seeking support, guidance, and advice on insolvency software products. Accurately document and manage support issues within the internal ...

Product Specialist to join its growing support team. This is an excellent opportunity for someone with a strong background in insolvency and hands-on experience of Turnkey IPS who is passionate about delivering exceptional client support. The successful candidate will work closely with insolvency professionals, providing expert guidance … Role As a Product Specialist, you will become a trusted adviser to clients, offering technical support, troubleshooting software issues and delivering an outstanding customer experience. Your responsibilities will include: Providing first-class support and guidance to clients using Turnkey IPS. Managing and documenting support requests through the internal case ...