1 to 25 of 26 Permanent Customer Experience Jobs in Glasgow

deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Customer Experience Analyst to join our team! What we can give you: 37.5-hour working week with flexible working options, giving you that much … Private medical cover from 12 months Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: As a Global Customer Experience & Data Analytics Analyst, you will play a crucial role in analysing and interpreting customer and business data to enhance overall customer experience and operational efficiency. This role requires strong analytical skills, attention to detail, and the ability to effectively communicate insights to internal teams and external clients. You will be responsible for gathering, processing, and analysing customer and business data, developing reports, and supporting decision-making through actionable More ❯

Our client is an international outsourcing company specialising in technology led, customer experience (CX) solutions. With revenues in excess of £40m and profitable, they provide tailored, scalable, and omni-channel customer service strategies for a variety of clients across a range of industries. Their in-house software … development group has its own leadership, P&L and Mission. The division helps businesses create better customer interactions to achieve great outcomes for everyone. Their contact centre software is known for its versatility, user-friendly design, and innovations with popular third-party services, all of which facilitate seamless … personalised interactions across every channel that empower contact centres to exceed performance expectations. They have a portfolio of products which is focussed on the CX environment and over the last 3 years has evolved the model of delivery and revenue creation. Moving the business to a Recurring Revenue status now More ❯

Our client is an international outsourcing company specialising in technology led, customer experience (CX) solutions. With revenues in excess of £40m and profitable, they provide tailored, scalable, and omni-channel customer service strategies for a variety of clients across a range of industries. Their in-house software … development group has its own leadership, P&L and Mission. The division helps businesses create better customer interactions to achieve great outcomes for everyone. Their contact centre software is known for its versatility, user-friendly design, and innovations with popular third-party services, all of which facilitate seamless … personalised interactions across every channel that empower contact centres to exceed performance expectations. They have a portfolio of products which is focussed on the CX environment and over the last 3 years has evolved the model of delivery and revenue creation. Moving the business to a Recurring Revenue status now More ❯

support for software, infrastructure, and desktop services provided to end users. Travel to Global sites as required to support users, including contractor, supplier, or customer sites. Deliver a high-quality customer experience, maintaining customer satisfaction levels and working with IT management to improve standards. Coordinate calls … IT/Telephony equipment as specified in the service catalog or upon user request. Adhere to ITIL, Service Desk, and Group policies and procedures. Experience & Qualifications 2-3 years' experience in an IT helpdesk or support environment. Experience with key enterprise IT systems such as Microsoft Exchange … Office 365, etc. Excellent communication and interpersonal skills. Strong customer focus. Desire to progress and learn new technologies. Driving license is essential. If you are interested in discussing this role further, please send your CV to . Apply Now Fill in the form below to inquire about this job. More ❯

commitment to delivering excellence. Odro is at the forefront of innovation within the recruitment software sector. We are looking for an energetic and proactive Customer Onboarding Specialist to deliver consistent, impactful customer training and ensure smooth, high-quality onboarding experiences. You’ll play a key role in driving … customer retention and product adoption, supporting our Account Managers and helping customers unlock the full value of our solutions. You will work across Enterprise, Mid-Market, and SMB segments, delivering engaging onboarding, launch, and training sessions that create “wow” moments for our customers from day one. Key Responsibilities Deliver … demonstrating product features and benefits in a clear and compelling way Own the onboarding process for new customers, including launch and hypercare phases Monitor customer usage data to identify accounts needing reengagement and assess the impact of training/onboarding activities Collect customer success stories, case studies, and More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team management More ❯

think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer's point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we … of connecting people, skills and technologies in new and exciting ways. Responsibilities Description of Role Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point … of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service Delivery Manager More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles. Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well … strategic data, technology and consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world's leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York, and Sydney, we … and industry discussions on AI in RegTech and compliance. Skills, Knowledge and Expertise Lets get the technical stuff out the way first, your past experience as an Engineer will include working with: Proven experience in data science, AI, or ML roles with increasing leadership responsibility (people management experience More ❯

you will bring to life a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative … identity management, authentication, authorization and identity federation. Expertise with single sign on, OAuth2, OIDC, PKI, PSD2 SCA knowledge and possession based authentication. ForgeRock developer experience with PingGateway, PingAM, PingIDM and PingDS, including JavaScript coding of PingGateway scripted routes, and PingAM authentication tree nodes Strong hands-on coding across either … the ability to implement data links between internal and external LDAPS, JDBC, SOAP, HTTPS and other data sources. Some other highly desirable skills include: Experience in implementing PingGateway single-sign-on routes, dynamic proxies and filter chains, or implementing PingIDM based data links Experience in partnering with security More ❯

you'll own important initiatives, drive innovative solutions to complex problems and collaborate with cross-functional teams. As a champion of inclusive design and customer experience, you'll contribute to the continuing success of J.P. Morgan as a global leader in B2B payments. Responsibilities Work with product owners … detail across the suite of products. Engage with designers, user researchers, information architects, project managers, platform owners and others, as needed to enhance user experience of the developer website. Provide insights into the authoring tools, processes and metrics for improving the working efficiency and quality. Contribute to the content … portfolio of product descriptions, case studies, marketing collateral and technical content examples that demonstrate clarity of style and voice. Strong working knowledge of and experience documenting APIs. Ability to quickly learn technical concepts and understand how products work. Software development and/or technical support of complex systems. Experience More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business alongside writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs through … and proof of concepts using Java, BDD testing concepts and Public Cloud (AWS). To be successful in this role you should have: Strong experience with Permissions and Profiles where policy as code is used to define a set of permission roles, whilst also using other security model paradigms More ❯

you'll own important initiatives, drive innovative solutions to complex problems and collaborate with cross-functional teams. As a champion of inclusive design and customer experience, you'll contribute to the continuing success of J.P. Morgan as a global leader in B2B payments. Job Responsibilities Work with product … working efficiency and quality. Contribute to the content guides and maintain the documentation process. Required qualifications, capabilities and skills Four or more years of experience as a technical content creator. A portfolio of technical content examples that demonstrate clarity of style and voice. Strong working knowledge of and experience documenting APIs. Ability to quickly learn technical concepts and understand how products work. Software development and/or technical support of complex systems. Experience with tools such as Bitbucket and Jira, and methodologies, such as Agile/Scrum. About the Team J.P. Morgan is a global leader in More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its core. This is a key role where you will adopt a Product Operating Model mindset, understanding customer, business, and … in Java. Your daily responsibilities include collaborating with business units to realize their needs through solutions, rapid prototyping, and proof of concepts. Requirements Strong experience with Java, BDD testing, and Public Cloud (AWS) Expertise in Permissions and Profiles, policy as code, and security paradigms like ReBAC, ABAC, RBAC Interest More ❯

or coaching plans Regulatory Maintain knowledge of Shawbrook and industry policies, processes, and products Support team members with knowledge of compliance and regulatory requirements Customer (internal & external) Continually monitor the performance of the team to ensure consistency and that service levels are achieved, including a high level of customer and broker service quality Identify and develop areas of improvement in relation to the customer journey and to increase efficiency within the operation Develop greater relationships and communications with Customers, Brokers and Third Parties Risk Controls and Compliance Communicate and escalate potential issues/risks in a prompt … and effective manner The Person Good computer skills including proficiency in Microsoft applications Experience of consumer lending and loan administration Experience of dealing with brokers and third parties Excellent consumer lending regulatory knowledge and understanding including FCA, JMLSG, BCOBBS Competent in MS Office applications (Word, Excel, Power Point More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯

Data, including but not limited to reporting on the accuracy of CMDB datal, compliance with asset management. Who we are looking for? Hands-on experience with leading Configuration Management Database (CMDB) platforms such as ServiceNow, BMC Remedy, or similar. Strong knowledge of ITIL framework, particularly Configuration Management and Service … Asset & Configuration Management (SACM). Experience in data modelling, data integrity, and reconciliation processes. Strong analytical and problem-solving skills. Excellent communication skills. Attention to detail and a methodical approach to data management. Why come and work with us at Systal? Competitive salary and benefits package. Unrivalled training and … people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today More ❯

Data, including but not limited to reporting on the accuracy of CMDB datal, compliance with asset management. Who we are looking for? Hands-on experience with leading Configuration Management Database (CMDB) platforms such as ServiceNow, BMC Remedy, or similar. Strong knowledge of ITIL framework, particularly Configuration Management and Service … Asset & Configuration Management (SACM). Experience in data modelling, data integrity, and reconciliation processes. Strong analytical and problem-solving skills. Excellent communication skills. Attention to detail and a methodical approach to data management. Why come and work with us at Systal? Competitive salary and benefits package. Unrivalled training and … people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today More ❯

offering development. Learning & Development - Training to support your career development and the skills demand within the company, certifications etc. Your Profile You will bring experience in transforming business through technology and transforming the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills … and experience in the following: Experience in cloud strategy and implementation for large or mid size organisations on public clouds (AWS, Azure or GCP) Experience in developing cloud adoption strategy and roadmaps for clients Implementation of cloud strategies & transformation plans for clients to migrate to cloud. Experience … industry clouds provided by AWS, Azure, GCP in one or more industry domains Understanding of the role of cloud for transformation of data & analytics, customer experiences and enterprise transformation Understanding of cloud operating models for public/private, hybrid and multi-cloud Understanding of cloud security models, DevSecOps and More ❯

vary week on week. As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager … of the store's sales target and current performance, as well as their impact on KPIs. Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards. Hold daily briefing sessions to share information about store targets and focuses, in the … hour employee assistance programme with Care First - offering financial, emotional and vocational support Annual discretionary profit related pay scheme. What we look for: Experience in retail at supervisor or key holder level. Positivity, vibrancy and ready to take on anything. Someone who's kind, helpful and considerate towards customers More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯