About Beeks Beeks Group is a leading managed cloud provider exclusively within financial markets. Our Infrastructure-as-a-Service model is optimised for low-latency private cloud compute, connectivity and analytics, providing the flexibility to deploy and connect to exchanges, trading venues and public cloud for a true hybridcloud experience. Founded in 2011, Beeks … and drive root cause analysis and long-term remediation. Collaboration & Escalation Act as the escalation point for major incidents during and outside business hours as needed. Collaborate with infrastructure, cloud, and security teams to maintain service uptime and operational resilience. Partner with customer support teams to ensure seamless client issue resolution and ticket handoffs. Tools & Reporting Oversee effective use … technology upgrades. Skills & Experience Essential Proven experience managing a Network Operations or Technical Support team in a 24/7 environment. Strong technical background in networking, infrastructure operations, or cloud services. Excellent understanding of incident/ticket lifecycle, SLA management, and escalation protocols. Demonstrated ability to lead, develop, and retain engineering talent. Experience with monitoring platforms (e.g. Nagios, Zabbix More ❯
Management and Customer Experience, you'll lead a combined team of Service Delivery Managers, Technical Account Managers, and Customer Experience professionals, responsible for delivering exceptional customer outcomes across our cloud-managed services. You'll shape and execute our service strategy, drive continual improvement, and act as a senior point of contact for key customers, including C-level stakeholders. You … correct account issues at first identification We want to hear from you if you: What we're looking for: Proven experience leading service delivery or customer success in a cloud/MSP environment Highly accountable, able to pro-actively take ownership of issues, de-escalate disputes and reach positive outcomes Strong knowledge of ITIL (v4 certified) and cloud … and operational skills What's in it for me? £Competitive salary + bonus + benefits Who you'll be doing it for: iomart is the UK's leading Secure Cloud Managed Services Provider. We are passionate about delivering HybridCloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally. More ❯
appropriately. Collaborate with technical teams to analyse incident trends and proactively identify potential service risks. Change Management Support the planning, risk assessment, and execution of changes within the managed cloud environment. Act as a gatekeeper in CAB (Change Advisory Board) meetings to ensure changes meet compliance and operational standards. Work with project managers and service owners to align changes … disruption. We want to hear from you if you: Key Skills & Experience Experience in ITIL-based Incident, Problem, and/or Change Management roles within a service provider or cloud infrastructure environment. Proven experience managing major incidents in high-pressure environments, including out-of-hours support. Strong understanding of ITIL v3 or v4 frameworks and service management best practices. … incidents. What's in it for me? Salary: up to £53,000 DOE + Benefits Who you'll be doing it for: iomart is the UK's leading Secure Cloud Managed Services Provider. We are passionate about delivering HybridCloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally. More ❯
