11 of 11 Permanent ITSM Jobs in Glasgow

service delivery or operations functions in a tech-driven environment. Strong knowledge of Microsoft Azure (cost management, monitoring). Familiarity with ITIL frameworks and ITSM tools (Halo or similar). Experience implementing automation and AI within service management. Data-led mindset with hands-on experience using Power BI or similar ...

service delivery or operations functions in a tech-driven environment. Strong knowledge of Microsoft Azure (cost management, monitoring). Familiarity with ITIL frameworks and ITSM tools (Halo or similar). Experience implementing automation and AI within service management. Data-led mindset with hands-on experience using Power BI or similar ...

experience plus amazing benefits Location: UK Hybrid, with occasional travel to Glasgow/Gosforth hubs Our Team An exciting opportunity has arisen within IT Service Management for a leader to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team. You'll lead ...

skills. •Possess strong written and verbal communication skills. •Confident in constructively challenging the status quo and influencing stakeholders to achieve optimal outcomes. •Proficiency in ITSM tools, ServiceNow a plus. Senior IT Problem & Major Incident Manager ...

skills. •Possess strong written and verbal communication skills. •Confident in constructively challenging the status quo and influencing stakeholders to achieve optimal outcomes. •Proficiency in ITSM tools, ServiceNow a plus. Senior IT Problem & Major Incident Manager ...

skills. *Possess strong written and verbal communication skills. *Confident in constructively challenging the status quo and influencing stakeholders to achieve optimal outcomes. *Proficiency in ITSM tools, ServiceNow a plus. Senior IT Problem & Major Incident Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised ...

testing strategies across core ServiceNow modules—including Incident, Change, CMDB, and Service Catalog. Very good knowledge of each Service Now Modules workflow ( ITSM , ITOM , ITAM , HRSD etc) Strong multiple stakeholder management skills , including 3rd party vendors. Well-versed in Agile/Scrum methodologies, adaptable to iterative development cycles, and actively … participates in Agile ceremonies. Prepare and oversee test plans, ensuring schedules align with project milestones and resource availability Extensive experience in ServiceNow testing and ITSM workflows. Strong proficiency in Tricentis TOSCA and codeless automation frameworks or any other automation tool. Proficiency in defect tracking and test management tools (e.g., JIRA ...

Incidents that cannot be prevented. Maintain information about Known Errors and Workarounds. • Ensure the effective management of High and top priority tickets within the ITSM tool. • Coordinate teams to ensure quick resolution to minimise impact to the business. • Point of contact for all incident queries. • Support major incidents and create … whiteboards, whilst liaising with problem and change management. • Support and sub-project management in the implementation of the ITSM framework. • Ensure that project/service management methods & tools as well as system resources are optimally used. • Responsible for change management workflows in the ITSM tool and KPI reporting. • Promote communication ...

Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Glasgow. Our client, known for their innovative approach and commitment to excellence, is at a pivotal ...

Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Glasgow. Our client, known for their innovative approach and commitment to excellence, is at a pivotal ...

Service Manager - IT Transformation Location: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily in technology … improvements. Continuous Improvement: Push toward CMMI Level 3 maturity, embedding structured processes and performance metrics. What We're Looking For Proven experience in IT Service Management , ideally within a transformation or complex environment. Strong knowledge of ITIL frameworks and governance best practices. Ability to lead major incidents and coordinate multiple ...