1 to 25 of 48 Permanent ITSM Jobs in Glasgow

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client IT service management … processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support ...

Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management (ESM), enabling efficient service operations and exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise … efficiency, and digital transformation goals.Designing and delivering compelling Atlassian Service Collection demonstrations tailored to client challenges, showcasing practical use cases and business outcomes for ITSM, ESM, and customer service.Advising clients on how Atlassian Service Collection solutions integrate with Jira Software, Confluence, and broader enterprise ecosystems to improve service request fulfilment ...

integration patterns, data modelling and enterprise integration technologies.Experience designing CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to contribute to architecture roadmaps and governance, make evidence-based technical decisions and assure secure, scalable, maintainable, accessible and upgrade-safe solutions.Track record ...

high-quality documentation. Support device deployment, configuration, and replacement activities. Contribute to continuous improvement initiatives and knowledge sharing within the team. Follow established IT service management processes and best practices. Maintain service excellence while meeting agreed response and resolution targets. Skills & Experience Essential Previous experience in a Deskside Support, IT ...

implementation support.**Required Skills*** Strong experience as a Business Analyst in ServiceNow projects* Good understanding of ServiceNow modules such as:* ITSM* ITOM* HRSD* CMDB* Service Catalog* Incident, Change, Problem Management* Experience with Agile/Scrum methodologies* Strong stakeholder management and communication skills* Ability to create process maps and functional documentation ...

experience across: Incident Management Major Incident Management Service Request Fulfilment Escalation Management SLA and KPI Management Queue Management Experience using ServiceNow or other enterprise ITSM platforms. Proven track record of delivering: Service improvement initiatives Shift-left strategies Automation programmes Operational maturity improvements Strong leadership, communication, stakeholder management, and customer engagement ...

understanding of Agile ways of working.A people first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps. Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial Intelligence· Growing awareness ...

Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSMProven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple ...

Essential Significant experience in IT service support, service desk management or service delivery within a complex organisation. Strong understanding of IT service management principles and continuous improvement. Experience developing operational policies, procedures and support models. Excellent communication, stakeholder engagement and teamwork skills. Ability to manage competing priorities and maintain high ...

testing, validation, and deployment strategiesLead functional design reviews, solution gates, and senior stakeholder alignment sessionsDemonstrate deep functional expertise across multiple core ServiceNow modules (ITSM/ITOM/CSM/HRSD) and advise on platform capabilitiesOversee the translation of high-level business requirements into prioritized backlogs and high-quality user stories ...

will work with all parties to identify and implement opportunities for improvement. - Work closely with senior management to ensure that all the IT service management relationships required between suppliers of core systems and the organisation are clearly defined and allocated. Monitor and develop these relationships to ensure they remain effective ...

stakeholder communications and provide updates on change-related activities and outcomes. Required Skills & Experience Minimum 7 years of experience in Technology Change Management, IT Service Management, or a related discipline. Strong understanding of IT change governance, controls, and compliance frameworks. Experience supporting change advisory boards (CABs), governance reviews, and approval ...

workflows Ensure infrastructure meets corporate security baseline standards, compliance policies, and performance benchmarks Lead the technical design, deployment, and configuration of ServiceNow instances covering ITSM, ITOM, and Cloud Provisioning & Governance Configure MID Servers, Discovery, Service Mapping, and CMDB populations across cloud environments Develop custom workflows, Scripted REST APIs, IntegrationHub spokes ...

version control and Infrastructure as Code Working knowledge of REST APIs, JSON, YAML and CI/CD tooling Working knowledge of Jira, Confluence and ITSM processes Desirable Experience: EVPN, VXLAN and software-defined networking (SDN) Cloud networking across AWS, Azure or GCP Experience in highly regulated or security-conscious environments ...

classified or regulated systems, including integration with identity, security monitoring, SIEM, and Windows services. Background with Agile or DevOps-oriented teams, infrastructure monitoring and ITSM tooling, hybrid on prem and cloud environments, and familiarity with NCSC guidance, Secure by Design, Zero Trust, and UK government security frameworks. Sounds like ...

What You’ll Do Define and deliver an integrated IT and DevOps strategy aligned with IES’s business goals Lead global IT operations across ITSM, service desk, resilience, disasterrecoveryand monitoring Build and lead high-performing teams across IT,DevOpsand Cloud Manage vendors, budgets, forecasting and FinOps to control costs ...

models.Demonstrated ability to work in a fast paced, challenging, and varied environment.Proven experience in the implementation of ServiceNow applications including but not limited to ITSM, HRSD, iRM, ITOM, and CSM or equivalent.Demonstrate thought leadership in Energy, Resource and Industrial (ER&I) industries.Commercial awareness to manage effective client, supplier, and partner ...

large-scale ServiceNow transformations in complex enterprises.Strong Private Sector knowledge, including business transformation, operations and customer outcomes.Experience with relevant ServiceNow capabilities such as ITSM, ITOM, ITAM, SPM, CSMExperience shaping, mobilising and governing multi-workstream programmes.Track record of building high-performing teams, coaching senior practitioners and improving delivery capability. Consulting ...

following would be advantageous: SQL Server and database technologies Scripting and automation tools Application integration technologies Enterprise monitoring and alerting platforms ServiceNow or equivalent ITSM solutions Microsoft technology stack and cloud services Operational resilience and disaster recovery frameworks Why Apply? This is an opportunity to join a highly skilled Investment ...

complexity or urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software.Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content.Exceptional customer service ...

reporting and KPI/SLA management Experience with security technologies such as firewalls, SIEM, DLP and endpoint protection Experience working with Jira, Azure DevOps, ITSM tools such as Cherwell and ServiceNow and the MS Office suite Excellent communication skills, both verbal and written, along with a track record of establishing ...

delivery & leadership of IT and Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics ...

IT experienceExperience in metric reporting andKPI/SLA managementExperience with securitytechnologies such as firewalls, SIEM, DLP and endpoint protectionExperience working with Jira, AzureDevOps, ITSM tools such as Cherwell and ServiceNow and the MSOffice suiteExcellent communication skills,both verbal and written, along with a track record of establishingand maintaining effective relationships ...

/Azure/GCP using IaC tools and ensure compliance with security baselines and performance targets. The role requires hands-on experience with ServiceNow ITSM/ITOM, API integrations, and scripting in JavaScript, Python, PowerShell, or Bash. #J-18808-Ljbffr ...

visibility and optimisation into platform design Drive: Business-aligned cost transparency Service Reliability & Operational Readiness Ensure all cloud services are: Fully supportable (aligned to ITSM/Halo) Monitored, documented, and resilient Define: Runbooks, alerting, and operational standards Support major incident resolution and root cause analysis Lead adoption of: Automation ...