6 of 6 Permanent ITSM Jobs in Glasgow

within large, regulated, or critical national infrastructure environments is beneficial. Experience supporting hybrid on premises and cloud based environments is beneficial. Familiarity with IT service management processes and formal change control frameworks is desirable. Desirable Qualifications Ideally, candidates will already hold Security Check (SC) clearance. Candidates without existing SC clearance ...

urgent tasks, configure and debug mid‐tier software, manage container‐based applications, and develop tools for SAS and third‐party software. Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content. Exceptional customer service ...

stakeholder management skills, with the ability to communicate effectively across technical and business teams ** Experience managing escalations and ensuring successful outcomes ** Understanding of IT service management principles and operational processes ** Experience working with Agile methodologies and tools such as Jira, ServiceNow, Azure DevOps, or similar would be beneficial The Offer ...

stakeholder communications and provide updates on change-related activities and outcomes. Required Skills & Experience Minimum 7 years of experience in Technology Change Management, IT Service Management, or a related discipline. Strong understanding of IT change governance, controls, and compliance frameworks. Experience supporting change advisory boards (CABs), governance reviews, and approval ...

modern, multi-cloud environment Own and develop enterprise-wide AI strategy, including governance, compliance and responsible AI practices Lead global IT operations, including ITSM, service desk, resilience, disaster recovery and monitoring Embed DevOps best practice across engineering teams, championing automation, CI/CD and cloud-native delivery Oversee architecture ...

CISSP, SSCP or AWS Security Specialty. Experience with cloud-native security tooling and compliance platforms. Familiarity with SIEM and security monitoring technologies. ITIL or ITSM experience. Experience working within highly regulated or complex technology environments. Previous experience coaching or mentoring engineers on secure development practices. This is an excellent opportunity ...