13 of 13 Permanent Incident Management Jobs in Glasgow

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems ...

could be a great fit. The Opportunity You'll be joining a large tech environment where you'll take full ownership of the Problem Management practice while also playing a key role in managing major incidents within the UK. You'll be heavily involved in shaping process, influencing stakeholders … mentoring incident managers, and driving real and measurable change. If you enjoy spotting trends before they become issues, getting to the bottom of recurring problems, and improving how IT teams respond to critical events, you'll be right at home here. What You'll Be Doing ** Leading the full ...

support and maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. Level 4 is appropriate, as it reflects the capability to handle complex support tasks independently and manage incidents … effectively. Incident management This role involves managing incidents, particularly for web and application troubleshooting, and includes coordinating with external suppliers for issue resolution. Supplier management The role requires direct interaction with third-party suppliers to address application-related issues. Problem management The role involves troubleshooting ...

reliable, scalable, and intelligent platform operations in a global financial environment. This role combines technical support, DevOps practices, and SRE principles—including on-call incident response, automation, and a customer-first mindset. You will work with modern tools to ensure our applications and services remain robust and available. … Responsibilities Collaborate with engineering, support, and operations teams to maintain and improve the reliability of mission-critical applications. Participate in incident management, troubleshooting, and continuous improvement. Help implement automation and monitoring solutions. Be part of an on-call rotation, requiring effective action during production incidents. Share knowledge, follow ...

running smoothly—ensuring our business, and our customers, are always in safe hands. What you'll be doing Own the risk and control management process by regularly reviewing potential risks, maintaining up-to-date controls, and producing clear, insightful monthly control packs. Keep our platforms secure and current … business continuity planning in partnership with colleagues across the business, ensuring our plans are both robust and thoroughly tested for real-world effectiveness. Ensure incident management practices are adhered to, acting as the go-to expert for co-ordinating support to resolve system issues quickly and efficiently, ensuring ...

Product, and Sales to deliver operational efficiency. Develop a commercially established Service Delivery Model - review current processes and propose improvements for change, problem, and incident management. Build a transformation road map - assess current levels, implement automation and AI tools, and create data-driven dashboards using Power BI. What … accurate proposals for internal planning. Act as the glue across technical and commercial teams to deliver seamless service. Review and improve change, problem, and incident management functions. What We're Looking For Proven experience leading service delivery or operations functions in a tech-driven environment. Strong knowledge ...

Product, and Sales to deliver operational efficiency. Develop a commercially established Service Delivery Model - review current processes and propose improvements for change, problem, and incident management. Build a transformation road map - assess current levels, implement automation and AI tools, and create data-driven dashboards using Power BI. What … accurate proposals for internal planning. Act as the glue across technical and commercial teams to deliver seamless service. Review and improve change, problem, and incident management functions. What We're Looking For Proven experience leading service delivery or operations functions in a tech-driven environment. Strong knowledge ...

maximise customer satisfaction Log all incoming calls, chats, web and emails to the service desk Ensure all information is accurately recorded in the service management tool ServiceNow Ensure that incidents/requests are assigned to the correct resolver team Take ownership of logged incidents/requests, tracking the progress … calls and follow-up with the customer to ensure that they are satisfied with the resolutions, ensuring the incident log is accurately updated at all stages Coordinate with Incident Management to ensure that service outages are correctly communicated to the business or affected users Plan and prioritise ...

agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance … control, and repeatable deployment practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ ...

Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease … use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. ...

What You'll Be Doing Infrastructure Engineering Build, maintain, and optimise enterprise-grade infrastructure platforms Select and implement technologies that maximise performance and efficiency Incident Management Monitor infrastructure performance and proactively identify issues Use data-driven approaches to reduce MTTR and improve reliability Automation Automate repetitive tasks … RACF security Role Purpose To ensure core infrastructure remains reliable, secure, and scalable. You'll apply strong engineering discipline, effective automation, and robust incident response to maintain high operational standards across essential systems and platforms. Reference: AMC-AQU-MDBDB Postcode: G1 3SL #adqu ...

stage by reading the complete job description and applying promptly. In this role you will apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. To be successful as a MongoDB Engineer … Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease ...

Nottingham and a growing international footprint. Their suite of products supports law enforcement, government, and corporate clients with financial investigation, covert operations, and incident management. £10m turnover, with ambitious plans to double organic revenue in 4 years Recent acquisitions with plans for more Supportive, output-focused culture with hybrid … with exposure to M&A and PE-backed growth. Lead and develop a team of 3 finance staff Own month-end close, management accounts, and audit prep Strengthen controls and improve reporting processes Collaborate with commercial and operational teams Contribute to strategic projects including M&A integration Support Head ...