1 to 5 of 5 Permanent Incident Management Jobs in Glasgow

level designs which are in line with current architecture guidelines as well as ensure compliance to all network disciplines including participation in governance, change management and riskaudit requirements. To be successful as a Senior Complex Delivery Network Engineer you should have SME level experience in a combination of the … Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities ● Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease … of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. ● Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to more »

growing and fantastic business based in Glasgow. Description You will be working within a very fast paced and dynamic Application Support function supporting with incident management and disaster recovery. You will also be working within a company that really invests in their people in terms of training and … supporting SAAS Applications through third parties would be highly beneficial. First and Second line support and small business change for end users providing access management for joiners, movers and leavers. Supporting 5 key applications as well as further smaller applications on a day to day basis. Application upgrades, patching … the user entitlement. Profile The Successful Applicant: This Application Support role is a fantastic opportunity for someone with a genuine passion for application support, incident management and disaster recovery who would like to work within a business that is absolutely thriving year on year. You must be a more »

support ticket queues Troubleshoot (remotely) and analyse issues with software applications Liaise with the wider team as well as 3rd parties/suppliers for incident management Communicate to customers around the status of incidents and escalating tickets where necessary Contribute towards the creation, review and update of support … business-critical applications in a demanding environment Have the ability to select the appropriate communication method for the task Knowledge of ITIL and service management methodologies. In particular, Incident Management & Problem Management Experience of Remote Assistance/Support SQL experience preferred Strong troubleshooting and problem-solving … and logical manner Be a clear, logical thinker Ability to challenge the status-quo and think laterally Liaising with 3rd parties/suppliers for incident management Strong written and verbal skills Please forward your CV to discuss this requirement in more detail to more »

different database technologies Some other highly valued skills may include: ● Cloud experience, AWS, Azure, GCP ● Experience in a financial environment ● Experience in system configuration management tools such as Chef, Ansible for database server configurations ● Experience with scripting languages (e.g. PowerShell, Python, Bash) for automationmigration tasks You may be assessed … Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities ● Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease … of use, including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. ● Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to more »

are secure, reliable, and performant. You will manage both on-premise SQL Server estates and cloud databases, focusing on high-availability, performance monitoring, capacity management, and robust backup processes. Collaborating with cross-functional teams, you'll assist in database design, migrations, and proactively identify issues. You'll also be … part of the incident response team when needed. You will have an engineering mindset with a view of how to scale and create reliable solutions. Database Administration : Install, configure, monitor, and enhance database performance. Availability Management : Ensure database availability and automate related processes. Capacity Management : Support planning … and daily capacity monitoring. Monitoring : Implement alerts to pre-empt issues. Incident Management : Respond to incidents and prevent future occurrences. Systems Integration : Collaborate on design for reliability and scalability. Automation : Streamline operations and deployments through automation. Essential Skills Expertise in Microsoft SQL Server management Experience with infrastructure more »