and task channels, ensuring high availability, disaster recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support More ❯
and task channels, ensuring high availability, disaster recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid/Remote Options
Verelogic IT Recruitment
and task channels, ensuring high availability, disaster recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support More ❯
/PaaS/IaaS/cloud native), common front and back end technologies, software defined infrastructure, continuous delivery and DevOps. AWS cloud experience preferable. • Design hybrid Integration solution and migration path for on-prem/cloud services. • Experience of owning and contributing to the technical roadmap and strategy. • Experience in anticipating and advising on future technology changes that present opportunities More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid/Remote Options
InfinityQuest Ltd,
routing, and Ofcom regulations. Success Metrics:- Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT. Full migration from legacy platforms within agreed timelines and governance frameworks. More ❯
Collaborate closely with teams responsible for physical model development. Support ongoing design work and delivery of inflight activities using Microsoft information architecture. Contribute to ERP implementation projects and data migration activities. Ensure data governance and compliance standards are maintained throughout all initiatives. Core Requirements Data Modelling Expertise: Strong experience in developing and maintaining logical and conceptual data models. Microsoft Information … Architecture: Solid understanding of Microsoft Purview and related data governance tools ERP Implementation: Hands-on experience with ERP implementations, preferably Microsoft Dynamics 365 (D365) Data Migration: Proven experience in planning and executing complex data migration activities. Additional Core Data Architect Skills Database Technologies: Proficiency in SQL Server, Azure SQL Database, and other enterprise database platforms Cloud Architecture: Experience with Azure More ❯
technical delivery teams. You will ensure that workflows, data requirements, and integrations are clearly defined, accurately documented, and aligned to business outcomes. From analysing existing processes to supporting data migration, validation, and testing, you'll directly contribute to the success of the ServiceNow rollout and its long-term adoption.. As a Senior Business Analyst – ServiceNow (Data & Process), you will: Engage … stakeholders to capture, refine, and document data and process requirements for ServiceNow. Define and model business processes, data flows, and system interactions in line with enterprise standards. Support data migration, including mapping, cleansing, validation, and reconciliation. Collaborate with developers, architects, and SMEs to translate business requirements into functional and technical specifications. Identify and document business rules, acceptance criteria, and dependencies … Requirements Proven experience as a Business Analyst, ideally within data-focused or system implementation projects. Experience supporting ServiceNow or similar enterprise platform rollouts. Strong understanding of data governance, data migration, and quality management principles. Skilled in translating complex business requirements into structured documentation and deliverables. Excellent stakeholder engagement and communication skills. Analytical mindset with attention to detail and problem-solving More ❯