6 of 6 Permanent Onboarding Jobs in Glasgow

Collaborate with 1st and 2nd line teams to enhance overall service capability. Manage high-priority tickets in line with SLAs and business impact. Support infrastructure upgrades, migrations, and client onboarding projects. Maintain detailed documentation and contribute to knowledge sharing across the team. What You'll Bring Proven experience in 3rd line support within an IT or MSP environment. Strong technical More ❯

SIP Trunk Call Manager). Manage telecoms tasks such as call diverts, number changes, and diagnostics. Liaise with third-party providers (e.g. BT Openreach) for fault resolution. Handle user onboarding/offboarding, device setup, and maintenance. Maintain clear documentation of incidents, fixes, and system changes. About You 3+ years IT support experience, including 2nd Line responsibilities. Strong knowledge of Windows More ❯

Responsibilities Manage diaries, meetings, and travel arrangements for senior stakeholders. Handle expenses and itineraries in line with company policies. Support project activities, including event coordination and logistics. Assist with onboarding new starters and maintaining team documentation. Act as a key point of contact for queries across the Glasgow Technology division. Contribute to a collaborative, professional team culture. About You Strong More ❯

to simplify complex topics for diverse audiences Excellent collaboration and communication skills Nice to Have Experience with CPD accreditation Exposure to international markets (especially US) Client-facing training or onboarding experience Why Apply? Hybrid working: 2 days in the office, 3 from home Work with a high-growth, mission-driven tech company Opportunity to shape the future of learning and More ❯

to simplify complex topics for diverse audiences Excellent collaboration and communication skills Nice to Have Experience with CPD accreditation Exposure to international markets (especially US) Client-facing training or onboarding experience Why Apply? Hybrid working: 2 days in the office, 3 from home Work with a high-growth, mission-driven tech company Opportunity to shape the future of learning and More ❯

aligns with business goals, delivers maximum value, and supports continuous improvement across IT and service operations. Working with strategic suppliers and a ServiceNow delivery partner, you'll oversee configuration, onboarding, and platform enhancements-driving innovation and ensuring the tooling supports a modern, efficient service management model. Key Responsibilities Act as Product Owner for the organisation's ServiceNow platform, overseeing technical … configuration and development. Lead the onboarding of suppliers and services into the platform as part of a multi-supplier (SIAM) ecosystem. Chair tooling and governance forums to prioritise enhancements and address issues. Work closely with suppliers to manage incidents, upgrades, and platform performance. Drive continuous improvement through workflow automation, reporting enhancements, and best practice adoption. Provide subject matter expertise on More ❯