Helpdesk Administrator
Glasgow, Scotland, United Kingdom
Dalkia UK
Issue, receive, and input maintenance information into systems like Concept Evolution or other CAFM software. Act as a single point of contact for customers, technical staff, support staff, and management via the Help Desk. Proactively follow up on work orders and update information in databases. Manage purchase orders and assign subcontractor workloads. Efficiently process service provider and supplier invoices … needed. Provide typing and administration support, as required. Offer telephone support using the 8x8 software system. Prepare and draft documentation, such as quotations and contractor reports. Operate computer-based records management systems, like Concept Evolution. Serve as a central information source, handling customer queries professionally. Health & Safety: All employees are required to take reasonable care for their own … Providers, and Material Suppliers. Person Specification : Qualifications, Experience, Knowledge, and Skills Essential: GCSE (or equivalent) in Maths and English. Typing speed of at least 50 wpm. Experience in Facilities Management administration. Proficient in CAFM systems and Office 365, particularly Excel. Desirable: NVQ Level 1-2 (Administration 4396) or equivalent. ‘A’ Level passes or equivalent. Experience with computerised PPM systems. More ❯
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