10 of 10 DemandTrendPermanent Service Delivery Jobs in Glasgow

Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time The role The Service Integration and Management ("SIAM") & Supplier Integration lead is responsible for delivering the integration and onboarding of suppliers to ensure seamless technical service delivery, effective relationship management, and … continual service improvement. This role involves overseeing supplier contracts, undertaking technical risk assessment, cost management, evaluating third-party change notices, and developing technical integration patterns to maintain a high standard of technical service and integration with the Service Management process, and capability framework. This role would suit an individual with a background in operational technical service delivery and business analytics looking to progress their career in the "business of IT" You will - Manage Supplier Contracts : Work on contractual agreements with suppliers to ensure compliance and alignment with service requirements, resulting in effective and reliable service delivery. - Supplier Management : In partnership with Procurement & Commercial, manage relationships with suppliers to ensure their services meet More ❯

SOC Technical Security Service Delivery Manager Location: Glasgow (hybrid) Salary: Up to £85,000 (depending on experience) NOTE: Due to the nature of this client's work, you must be eligible for UK Security Clearance (SC). We’re currently seeking a highly experienced SOC Technical Security Service Delivery Manager to join a growing and innovative … Security Operations Centre (SOC) function within a global, client-focused environment. This is a pivotal opportunity to lead and shape the delivery of security services for major clients while supporting a broader mission to build a more secure and resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You’ll drive incident response coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You’ll Be Doing Serve as the key point of contact and escalation for clients across SOC services. Coordinate incident response activities, leading investigation, containment, and remediation alongside technical More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Client Delivery Executive - Financial Services Publication Date: Aug 7, 2025 Ref. No: 535762 Location: Edinburgh, GB Glasgow, GB Edinburgh, GB City, GB Edinburgh, GB Edinburgh, GB Who we are. We are a team of passionate experts with a clear ambition: applying … us in shaping the future of financial services through innovation and excellence. Where Purpose Meets Career: Become an integral part of a dynamic team at Atos, where innovation meets service excellence. As a Client Delivery Executive (CDE), you will play a pivotal role in transforming service delivery for our clients, particularly in the finance and pension … Your work will have a significant impact on our clients and the industry. Dynamic Team Environment: Join a forward-thinking team actively recovering assets and negotiating contracts to enhance service delivery. Transformative Business Operations: Utilize GEN AI and automation to streamline processes, reduce manual interventions, and improve efficiency. Engagement at the Highest Levels: Collaborate directly with senior leadership, and More ❯

Were looking for a Service Desk Manager to lead our front-line support team and help drive exceptional service delivery across our business. As Service Desk Manager , you'll lead a team of skilled service desk analysts and engineers, ensuring the delivery of timely, effective, and customer-focused support to our clients. Youll play … a critical role in maintaining service excellence, managing SLAs, and driving continuous improvement across our IT support functions. Key Responsibilities: Lead and manage the Service Desk team, including recruitment, training, performance management, and development Act as an escalation point for complex technical or customer issues Monitor performance against SLAs and KPIs; implement service improvements where required Drive … a culture of ownership, accountability, and customer-first thinking Work closely with technical teams to ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to More ❯

drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, the business continues to evolve its IT operations and deliver world class services to its international user base. You'll be … Product Manager, you'll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform across all global sites. You'll own the platform roadmap, oversee delivery of new functionality, and ensure the platform continues to evolve in line with organisational goals. You'll also work closely with business stakeholders, IT leadership, and external vendors to … ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing ** Defining and delivering the ServiceNow product roadmap in line with organisational strategy ** Managing the full lifecycle of the platform, from More ❯

staff across over 200 branches, you will be joining a team of analysts responding to incidents and requests, both over the phone and through our ITSM self-service portal. The ideal candidate will have previous experience of working in a busy IT support desk environment. You'll be an adaptable team player with the skills to deliver remote and … customer-facing support for our constantly evolving customer base and bespoke applications. Day-to-day duties Delivering an outstanding level of customer service to the Arnold Clark Group Providing 1st line user, software, hardware and application support to Arnold Clark employees throughout the UK Writing and updating technical information Acting as a single point of contact for phone calls … to help identify potential problem trends Escalating incidents to our 2nd line teams Making sure the appropriate incident management and request fulfilment processes are followed effectively Engaging in continuous service improvement initiatives to support business objectives Following the appropriate escalation path for priority incidents and requests Working with the relevant teams to create training documentation and user guides about More ❯

organisations, as they seek to recruit an experienced Application Support Manager to join their Glasgow-based technology team. This is a key leadership role within the business, overseeing the delivery of high-quality application support across a range of business-critical systems. The successful candidate will lead a small team, working closely with internal stakeholders, developers, and third-party … and lead the Application Support team, ensuring the effective handling of support requests across the organisation. Own and continuously improve support processes, prioritising the resolution of issues and the delivery of excellent service. Provide technical guidance and mentoring to team members, supporting their development and ensuring high performance. Act as the escalation point for complex incidents, liaising with internal … opportunities for automation, efficiency, and improved customer experience. Skills & Experience Required: Proven experience in an application support leadership or management role. Strong knowledge of application support methodologies and IT service delivery processes. Hands-on experience with SQL (Microsoft or Oracle) and supporting enterprise applications. Familiarity with SQL Server tools including Management Studio, SSIS, and SQL Agent. Excellent problem More ❯

IT) Risk/Controls/Assurance/Oversight specialists who’d be interested to bring their expertise into an IT assurance setting. IT/Technology professionals (e.g., support, infrastructure, service delivery) who’d be interested to develop a career path in IT risk, assurance, and oversight. What you’ll be doing Supporting the design and delivery of More ❯

processes. Role Requirements: Experience:• Qualified solicitor (Scotland or England & Wales)• Experience in commercial or corporate law, gained during traineeship or post-qualification• Interest in legal innovation and technology-driven service delivery Skills:• Clear communicator with the ability to collaborate across legal and technical teams• Familiar with digital tools such as MS365 and comfortable working with process improvement platforms … Exposure to data tools and visualisation (e.g. dashboards, reporting tools, or basic analytics)• Capable of contributing to project delivery and adapting to new ways of working On Offer: • Competitive salary and benefits• Hybrid working and flexible arrangements• Opportunities to work on transformation-led projects and contribute to strategic development• Supportive team culture with access to ongoing professional development How More ❯

achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develops and executes comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions Identifies and mitigates risks More ❯