2 of 2 DemandTrendPermanent Service Manager Jobs in Glasgow

Were looking for a Service Desk Manager to lead our front-line support team and help drive exceptional service delivery across our business. As Service Desk Manager , you'll lead a team of skilled service desk analysts and engineers, ensuring the delivery of timely, effective, and customer-focused support to our clients. … Youll play a critical role in maintaining service excellence, managing SLAs, and driving continuous improvement across our IT support functions. Key Responsibilities: Lead and manage the Service Desk team, including recruitment, training, performance management, and development Act as an escalation point for complex technical or customer issues Monitor performance against SLAs and KPIs; implement service improvements where … required Drive a culture of ownership, accountability, and customer-first thinking Work closely with technical teams to ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project More ❯

Financial Services - Data Manager - Scotland (Glasgow or Edinburgh, 2/3 days a week) Were looking for a Data Manager to join our Financial Services Technology, Data & Resilience team. In this role, youll help leading banks and insurers modernise their data capabilities, strengthen governance, and navigate evolving regulations like Solvency II, IFRS 17, and BCBS239 . More ❯