4 of 4 Permanent Support Specialist Jobs in Glasgow

Technical Support Specialist (Part-time Contract – 1 day/week for 6 months) Location: Glasgow preferred/Scotland Duration: 6 months (1 day per week) The Data Gals is supporting their client undertaking a key digital transformation project to migrate the existing solution (currently on Drupal 7, PHP 5, MySQL 5) to a modern, secure, and fully supported … to Drupal development, PHP, MySQL, and Azure hosting setup. Create and update system documentation, API references, configuration guides, and change logs. Document migration processes, security protocols, and system dependencies. Support the creation of user facing technical documentation as needed. Ensure documentation meets accessibility and compliance standards. Requirements Proven experience as a Technical Writer or similar documentation focused role. Strong More ❯

Work type: FTE Contract : B2B JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to … ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years … customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support More ❯

PlJob Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical … issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team … members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections More ❯

a skilled and enthusiastic 1st Line IT Technician to join a dynamic Managed Service Provider (MSP) Service Desk team. This is an excellent opportunity for someone passionate about IT support and eager to develop within a technically diverse environment. Key Responsibilities Act as the first point of contact for IT support via phone and email Log and manage … support tickets using the helpdesk system Diagnose and resolve issues involving hardware, software, networks, and user accounts Provide first-time fixes where possible and escalate complex cases when required Configure and deploy new devices including PCs, laptops, and mobile devices Manage user accounts and permissions in Microsoft 365 and Active Directory Deliver remote and occasional on-site support Maintain clear communication with clients and ensure timely updates Essential Skills & Experience Experience in a 1st Line IT Support role (MSP background preferred) Excellent communication and customer service skills Strong troubleshooting and multitasking abilities Proficiency with Windows OS, Microsoft 365, and Active Directory Basic understanding of networking fundamentals (TCP/IP, DNS, VPN) Familiarity with IT ticketing systems More ❯