Workspace Analyst
Glasgow, Scotland, United Kingdom
Getronics
for a Workspace Analyst to join our team in Glasgow! Team Purpose: The team provides 3rd line Endpoint Management for multiple international customers, focused on the areas of: Windows endpoint and mobile device management: update and software deployment, configuration management and operating system deployment. MS Intune product family management: maintenance and upgrading of Microsoft Configuration Manager (MCM), management … delivering 3rd line technical support. This support includes incident resolution, request fulfilment and change implementation for our global customers. Primary Responsibilities Manage and support customer environments built with Windows client Operating systems, Active Directory Group Policy, Microsoft Defender and the Microsoft Intune product family (Microsoft Configuration Manager/Intune) with patching, software deployment, compliance and configuration policies. Respond … At least 3 years of experience working in a customer support team on the relevant technologies and products. Possess excellent troubleshooting and logical reasoning skills. Thorough knowledge of Windows 10/11 and endpoint related technologies (e.g. Microsoft Defender, Active Directory Group Policies, Active Directory, Microsoft Office suite, desktop/laptop technologies). Thorough knowledge of More ❯
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